Call Centre Energy Experts Required

2 weeks ago


Durban, South Africa Synergy Contact Centre Full time

We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all of our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

**Job Purpose**:
**Job Objectives**:

- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services, and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
- Collaborate with other call centre professionals to improve customer service
- Well versed in complaints management

**Education and Experience Requirements**:

- Gr11 or Matric
- Minimum of 1-year international call centre customer service experience
- Must exposure to the UK/USA/Australian market
- UK Energy experience required
- Computer Literacy

**Job Knowledge and Skills Required**:

- Knowledge on the related systems
- Team Player
- Communication Skills (written & verbal)
- Analytical Skills
- Strong diligence & ability to multi-task

**Essential Competencies**:

- Delivering Results
- Meeting Customer Expectations
- Knowledge on systems, policies, and procedures
- Communication Skills (written & spoken)
- Problem solving Skills

**Salary**: From R6,250.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Cold calling: 1 year (preferred)



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