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Agent: Service Desk Technology Services

2 months ago


Bellville, South Africa Capitec Bank Full time
Job title : Agent: Service Desk Technology Services (6 month contract) Job Location : Western Cape, Bellville Deadline : August 15, 2024 Quick Recommended Links
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Purpose Statement

  • To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.

Experience

Minimum:

  • This role is suitable for first entry into employment. 
  • MS Office suite (Basic)

Ideal:

  • Telephonic technical support experience, preferably in a Service Centre environment

Qualifications (Minimum)

  • Grade 12 National Certificate / Vocational in Information Technology - Computer Science

Qualifications (Ideal or Preferred)

  • A relevant tertiary qualification in Information Technology

Knowledge

Minimum:

  • Cooperation and relationship building with people

Ideal:

  • Basic IT Hardware and Software Support 
  • Client Service principles

Skills

  • Communications Skills
  • Interpersonal & Relationship management Skills
  • Attention to Detail
  • Analytical Skills

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