Client Services Consultant: Human Capital: Shared

5 months ago

Bellville, South Africa Sanlam Full time

**Who are we?**

Sanlam was established as a life insurance company in South Africa but has since transformed into a diversified financial services group that operates across the African continent, India, Malaysia and selected developed markets, with listings on the Johannesburg, A2X and Namibian stock exchanges. In 2018 the Group celebrated its centenary as well as 20 years since demutualisation and listing in South Africa and Namibia. Sanlam is one of the largest internationally active insurance groups in the world with a presence in 43 countries and has the biggest non-banking financial services footprint on the African continent.

The Group's five business clusters (Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz and Santam) house the Group's business operations. The Group Office provides strategic direction and support to the four clusters, assisting them in realising their strategies and meeting their business objectives. The Group Office is responsible for governance and for the Group's centralised functions, which include: Finance, Actuarial and Risk Management, Strategy, Human Resources, Market Development and Brand Sustainability.

**What will you do?**What will make you successful in this role?**

**Client Payroll queries Services supported**:

- Answers and respond to all enquiries according to standards and within SLA.
- Record and document all enquiry information according to standard operating procedures.
- Follow up on all enquiries logged to ensure timeous and effective resolution and feedback.
- Inform clients by explaining procedures; answering questions; providing information.
- Queries that require routing to appropriate resources/Subject Matter Experts are assigned appropriately and resolved effectively.
- Maintain and improves quality results by adhering to standards and guidelines, recommending improved procedures.
- Follow up customer enquiries/incidents where necessary and complete logs.
- Support all Success Factor Modules, projects, and Human Capital processes as per Human Capital Calendar (Annual flex events, Bonus payments, medical aid process etc.)
- Continuously identify and suggest improvements to existing procedures. Participate and support projects, contributing ideas and information from area of experience.
- Uncover trends

**Query Resolution**:

- Provide information and resolve all queries as per standard procedure and within SLA.
- Manage the resolution of queries that require research and additional information.
- Ensure feedback provided to the client whilst research is taking place.

**Continuous Improvement**
- Monitor trends and continually identify and suggest improvements to existing procedures.
- Participate in projects, contributing ideas and information from area of experience

**Skills**:

- Payroll processing and end-to-end HR process support for identified processes.
- Problem solving
- Telephone/service desk skills

**Knowledge**:

- In dept. knowledge of all Businesses Human Capital policies, Success Factor Modules and Business Rules
- Human Capital Admin procedures
- SAP functionality
- MyWorkspace overview
- Service Desk

**Qualification and Experience**
- National Senior certificate: Grade 12
- Minimum 3 years’ experience within a Human Capital and SAP/ HR environment as a Payroll Administrator/Service Desk consultant
- All client specific Human Capital Business Rules
- Human Capital administrative procedures
- Word, Excel, and Service Desk
- SAP Human Capital Functionality Payroll, Personnel administration, Time Management, Employee Self Service, Manager Self Service, MyWorkspace
- Human Capital System processes and interdependencies

**Knowledge and Skills**
- Customer Service- Administration- Quality, compliance and accreditation- Team Support**Personal Attributes**
- Communicates effectively - Contributing independently- Action orientated - Contributing independently- Situational adaptability - Contributing independently- Optimises work processes - Contributing independently**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Core Competencies**
- Cultivates innovation - Contributing independently- Customer focus - Contributing independently- Collaborates - Contributing independently- Being resilient - Contributing independently- Drives results - Contributing independently**Turnaround time**-
**Our commitment to transformation**

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drive

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