Jobs: service desk manager
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IT Service Desk Manager
17 hours ago
Johannesburg, South Africa Pink Elephant Full timeJOB TITLE - SERVICE DESK MANAGER **MAIN RESPONSIBILITIES**: - Ensure the Delivery and Maintaining of a high-quality fault logging and resolution for most Incidents and known problems - Ensure the Delivery on High-Quality first and second level support - Focus on call answering and first-level resolution KPIs - Continuous development - Ensure the Delivery...
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Manager: IT Service Desk
1 week ago
Sandton, South Africa International Development Corporation (IDC) Full time**A permanent position exists at our Head office in Sandton for Manager: IT Service Desk within the Information Technology Department reporting to the Head: Information Technology** **ROLE PURPOSE** - Leading a team of service desk technicians to ensure an effective, efficient and constantly developing and improving the service delivery to the internal...
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IT Service Desk Manager
1 day ago
Johannesburg, South Africa TradeLink Retail Systems Pty Ltd Full time**1. Technical Proficiency**: - Jira Administration: Ability to configure and manage Jira workflows, custom fields, permissions, issue types, and other settings to optimize its usage for the service desk. - ITIL Knowledge: Familiarity with ITIL processes, particularly Incident, Problem, Change, and Knowledge Management, to align service desk operations with...
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National Service Desk Manager
4 days ago
Johannesburg, South Africa Ulwembu Business Services Full timeThe National Service Desk Manager is responsible for managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving. The National Service Desk Manager should have a solid technical background combined with customer...
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Service Desk Administrator
4 days ago
Edenvale, South Africa Signature Cosmetics Full time**Responsibilities**: - Adhere to all internal processes and policies in order to minimise potential disruption to business activities - Provide first line technical support to resolve service desk incidents and re-route the query or escalate as and when required - Process all requests accurately and with maximum efficiency - Ensure that all tickets are...
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Service Desk Agent
6 days ago
Cape Town, South Africa African Arete Full timeService Desk Agent required for a client site in Cape Town. Requirements is as follows - Grade 12 Diploma in IT MCSA/MCSE Certified Microsoft Office 0365 2 years IT relevant experience in IT service desk, remote desktop and onsite support. Working on SLAs, logging of calls, password related calls and correct allocation of calls. This needs to be...
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Service Desk Agent
7 days ago
Rosebank, South Africa Blue Ocean IT Services Full time**Purpose**: - To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. **Main Responsibilities**: - First point of contact for customers end-users during the scheduled shift period - Provide 1st level IT support telephonically and/or via remote take over - Adhere to the KPIs and SLAs agreed with the...
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Service Desk Analysts
4 days ago
Randburg, South Africa Merchants Recruitment Full time**One of our retail clients in need of Service Desk Agents with the following**: - At least 12 months technical support/ service desk experience - IT qualification/certificate required (A+, N+ advantageous) - Working days are Mondays to Sundays both day and evening shifts - Good command of English language
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Service Desk Engineer
Found in: Adzuna ZA B C2 - 6 days ago
Cape Town, South Africa Adzuna ZA B C2 Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
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IT Service Desk Control Centre
4 days ago
Pretoria, South Africa Mediro ICT Full timeManage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support. Manage transformation within the IT Service Desk relating to new technologies and refined processes. ITSM (IT Service Management). IT Operations Frameworks (E.g., ITIL). IT Service Delivery Management. Project Management. DevOps. Agile...
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Junior Service Desk Agent
1 day ago
Johannesburg, South Africa ADvTECH Full time**Overall Purpose of the Job (Please provide a summary of why the job was created and what the main responsibilities are)** Responsible for the timely and effective response to IT/System user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses for basic problem resolution for new and...
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Global Service Desk Technicians
Found in: Talent ZA C2 - 7 days ago
Johannesburg, South Africa ICTEngage Full timeJob DescriptionWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills,...
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Service Desk Analyst
1 day ago
Sandton, South Africa Core Group Full timeCore Group is looking for a Service Desk Analyst to assist the group an companies within with all things related to service and desk support on operations, networking and infrastructure. **To qualify, you'll need**: - Completed Matric. - Completed degree in IT or related will be an advantage. - At least 2-3 years of experience in desk support and problem...
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Service Desk Agent I
4 days ago
Midrand, South Africa iOCO Full timeJOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...
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Service Desk Analyst
1 week ago
Plattekloof, South Africa Stowe Holdings (PTY) LTD Full time**Job Purpose** The purpose of this role is fulfilling the administrative, billing, reporting, quality-assurance tasks and incident management associated with Stowe’s Service Desk operations **Key Responsibilities** - Professionally respond to and assist with all customer queries - Ensure that feedback to customers is meaningful and accurate - Regularly...
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Service Desk Operator Iii
6 days ago
Brackenfell, South Africa Shoprite Group Full timeClosing Date 2023/03/09 - Reference Number SHO230302-1 - Job Title Service Desk Operator III - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Brackenfell, Cape Town - Purpose of the Job To timeously and effectively respond to electronic IT user queries through the receipt and logging of...
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Global Service Desk Technicians
Found in: Talent ZA C2 - 6 days ago
Johannesburg, South Africa ICTEngage Full timeWe are seeking a skilled and customer-focused Global Service Desk Technician to join our dynamic IT support team. As a Global Service Desk Technician, you will play a crucial role in providing efficient and timely technical assistance to our global user base. This position requires a blend of technical expertise, strong communication skills, and a commitment...
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Service Desk Engineer
Found in: Whatjobs ZA C2 - 4 days ago
Cape Town, South Africa Plus 1x Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role. Key Responsibilities-Receive, log, validate and diagnose client requests,...
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Service Desk Engineer
Found in: Talent ZA 2A C2 - 7 days ago
Cape Town, South Africa Plus 1x Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...
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Service Desk Engineer
Found in: Talent ZA C2 - 2 weeks ago
Cape Town, South Africa Plus1X Solutions (Pty) Ltd Full timeSERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...