IT Service Desk Control Centre

2 weeks ago


Pretoria, South Africa Mediro ICT Full time

Manage service deliveryprovider/s to deliver a stable and sustainable level of first level IT support.

Manage transformation within the IT Service Desk relating to new technologies and refined processes.

ITSM (IT Service Management).

IT Operations Frameworks (E.g., ITIL).

IT Service Delivery Management.

Project Management.

DevOps.

Agile Methodology.

JIRA & Confluence.

Service Desk Methodology.

Team management and steering for SLA and KPIs.

Technical experience withData and Analytics (E.g. QlikView).

Between 3 - 5 Years


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