Receptionist

5 days ago

Randburg, South Africa Radisson Hotel Group Full time

The Front OfficeCreative supports the strategic plans and objectives of the Front OfficeDepartment. The function should be supportive, hands-on, methodical andbusiness focused; creating memorable moments for our guests, taking ownershipfor assigned activities whilst collaborating closely with their immediatereport and key business partners in order to deliver quality results. The jobincumbent acts as an ambassador for the brand, reflecting the company cultureand values. All work is carried out in accordance with company corporatepolicies, procedures and service concepts according to local requirements andregulations.

Roles/Responsibilities

1.

Support and assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.

2.

Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.

3.

Collaborate with colleagues to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.

4.

Support and deliver on the strategies and objectives of the front office department taking ownership for assigned areas of responsibility.

5.

Develops and builds own skills, knowledge and experience at every opportunity within front office department, which aligns with the culture of growth, development and performance expected by the company.

6.

Collaborates with the Head of Department, ensuring that departmental inventory is maintained, that productivity targets are achieved, and performance levels are attained

7.

Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company culture and values.

8.

Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

D. Competencies & skills requirements

Experience in front office Ability to adapt to changing service environments Pro-active with a hands-on approach Passion for the hospitality industry Ability to manage work ensuring that tasks assigned are delivered Ability to find creative solutions, offering recommendations Personal integrity, with the ability to work in an environment that demands excellence Strong communication and listening skills Good IT skills Ability to work collaboratively at all levels within the department An open and positive personality Ability to handle challenging priorities and assignments

F. Job requirements and qualifications: Indicate the minimum education and experience for this job, any certifications required

Minimum education:   National academic qualifications preferred

Minimum experience: 1+ years of relevant experience in Front Office

Language skills: Good command of written and spoken English

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