IT Operations Manager

6 days ago

Cape Town, Western Cape, South Africa abc Full time
Job Title: IT Operations Manager

At abc, we are seeking an experienced IT Operations Manager to join our team. The successful candidate will be responsible for managing day-to-day IT operational activities to ensure seamless functioning.

Key Responsibilities:
  • Efficiently manage day-to-day IT operational activities to ensure seamless functioning.
  • Ensure operational stability by adhering to established tools, policies, and processes.
  • Demonstrate a strong understanding of running large-scale Wintel operations.
  • Must have a good understanding of AWS or Azure Cloud Infra, Server and Storage Technologies.
  • Work seamlessly within the IT Service Management (ITSM) framework.
  • Exhibit a good understanding and experience working with networking components such as DNS, DHCP, HTTP, IP addresses, LAN/WAN technology, TCP/IP, switches, routers, and firewalls.
  • Ensure compliance with technology controls, including but not limited to patching, antivirus (AV), Vulnerability Assessment and Penetration Testing (VAPT), etc.
  • Working with virtualization technologies to achieve effective server management for the business.
  • Interacting with team members and participating in periodic project progress reviews
Requirements:
  • Good understanding of Wintel Technologies like Active Directory, Unified Messaging and Collaboration – Office 365, Windows Group Policies, Clusters, Antivirus, Proxies, SCOM, SCCM, etc.
  • Ability to operate at all levels within the organization and cross functionally within multiple Client organizations.
  • Manage 24X7 BAU Operations effectively.
  • Should have managed a large scale Wintel Operations for Servers and Storage.
  • Should be able to manage a team of Technical SMEs and provide the required guidance as and when required.
  • Acts as the primary point of contact between TIS and Other Functions
  • Providing 24x7 operational supports for Wintel Operations
  • Partner and Supplier Governance - Software, Hardware Vendor / OEM Coordination and escalation.
Education Requirements:
  • Bachelor Degree in Computer Science/Information technology (or equivalent relevant experience)
  • Sound interpersonal skills and collaborative approach with the ability to interact and communicate effectively across all levels of the organization
  • Good influencing skills
  • Solid organizational, time management and prioritization skills
  • ITIL Foundation (minimum)

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