Operations Manager

1 month ago

Cape Town, South Africa Allan and Gill Gray Philanthropy Full time

**Purpose of Role**:
**Objectives of Role**:

- Oversee the AGGPSA operating model, encompassing processes, systems, and job architecture.
- Collaborate with the CEO and HR business partner to promote a positive organisational culture.
- Strategically plan and execute initiatives aligned with the company's overarching goals.
- Champion initiatives that foster long-term operational excellence.
- Lead operational planning and support the head of finance in the budgeting process.
- Define, manage, and report on operational performance metrics to achieve targets and reduce costs and errors.
- Develop and implement effective reporting and governance frameworks in collaboration with stakeholders.
- Implement quality assurance protocols and continually enhance organizational processes and systems.
- Manage the organisation's workforce planning framework in partnership with HR to optimise talent initiatives.
- Oversee IT architecture to ensure effective IT operations.
- Facilitate collaboration among teams to promote knowledge sharing and cross-functional learning.
- Maintain open communication with management, staff, and vendors to ensure integrated operations.
- Ensure operational activities adhere to defined timelines and budgets.

**Experience and Qualifications**:
**Minimum Qualification**:

- Bachelor's or postgraduate degree in operations management, business administration, or a related field.

**Minimum Experience**:

- Minimum of 5 years demonstrated experience in a leadership role within operations management.
- Experienced in leading Project and Change Management initiatives.
- Proven ability to collaborate effectively with cross-functional teams and oversee vendor relationships.
- Strong expertise in budget development and management.
- Proficient in utilizing Microsoft Excel and conducting Process Modeling.

**Competencies**:

- Excellent verbal and written communication skills
- Strong problem-solving and diagnostic abilities
- Ability to think strategically while appreciating detail
- Enthusiastic collaborator with a results-oriented mindset
- Structured approach to executing work with a strong sense of accountability
- Ability to manage multiple assignments effectively
- Effective soft influencing skills, coaching, and knowledge-sharing abilities
- Strong time management skills

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