Policy Administrator

1 week ago


Durban, South Africa Pronel Personnel Full time

Our well-established client is currently seeking a Policy Administrator to join their team in a 3-month temp role, with the possibility of a permanent role thereafter.

 

Overview

Provide professional policy administration service to policyholders and business partners by taking personal accountability and ownership for the quality and completeness of system data.

  • Productivity
    Professional telephone etiquette in line with requirements (handling time, talk time, lost calls, etc.).
  • Customer Service
    Provide policyholders with exceptional customer service/experience whilst resolving all queries relating to policies, confirming cover type and policy benefits, etc. Update policy information on the system when required.
  • Retention Strategy
    Identify problems/issues that could result in a policy cancellation and propose a workable solution to the policyholder; use all client interactions as an opportunity to retain the policy.

 

Requirements

  • Matric
  • FAIS accreditation advantageous
  • Minimum 2-3 years’ previous related working experience in a corporate entity
  • Minimum 2-3 years’ inbound call centre experience
  • General administrative experience
  • Customer service experience
  • Speaks Sotho, Tswana or Pedi
  • Good understanding of Cardinal, Sofari and CADI and their tools/applications
  • Ability to capture data quickly and accurately
  • MS Office including advanced Excel
  • Numeracy skills for checking premiums and calculating formulas
  • Ability to understand policy wording
  • Product knowledge of the relevant policies
  • Ability to apply judgement and discernment in providing explanations, agreeing on delivery times with policyholders and managing expectations

 

Please apply directly here.

Please note: due to the high volume of responses, only shortlisted candidates will be contacted.


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