Admissions Coordinator

4 months ago


Cape Town, South Africa Exclusively Remote Full time

We are currently seeking a highly organized, professional, and dependable Admissions Coordinator to manage a variety of functions under the supervision of the Director of Admissions.

Role and Responsibilities

  • Communicates with family members and potential clients, informing them about patient care expectations and necessary personal items/belongings for patients to bring upon admission.
  • Available to receive phone calls after hours, on holidays, and weekends.
  • Gathers financial and insurance information from the client/fiduciary in a prompt and secure manner.
  • Communicates effectively with the billing company.
  • Completes phone intake screenings with potential clients and uploads results into EHR.
  • Coordinates with medical and clinical staff to assess incoming clients.
  • Meets with families and prospective clients to accurately describe the program and services we offer.
  • Follows the Admissions Process as directed, adhering to step-by-step details.
  • Completes all necessary paperwork prior to a client intake as outlined in the Admissions Process.
  • Treats clients with dignity and respect, and communicates in a non-judgmental manner.
  • Assists with client transport as necessary.
  • Maintains professional boundaries with clients and interacts with them in an appropriate manner.
  • Sends out emails to appropriate staff with updates on new admissions and their estimated times of arrival.

Qualifications and Education Requirements

  • 3+ years of administrative experience.
  • Satisfactory drug screen and background check.

Preferred Skills

  • Experience in substance abuse treatment.
  • Strong time management and organizational skills.
  • Ability to communicate effectively and empathetically with clients and family members.
  • Experience with EHR systems.

If you are a dedicated professional with a commitment to providing excellent service and support to our clients and their families, we encourage you to apply.



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