Data Insight and Reporting Analyst

3 weeks ago

Tembisa, South Africa Kerridge Commercial Systems Full time

"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

 Kerridge Commercial Systems (KCS) is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single- or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouse.

 The KCS Support Departments assists customers with queries and problems relating to the K8, Non K8 and One Office application software post implementation as well as support of KCS provided network and hosting infrastructure The Departments also provide customers with a wide variety of other services including the installation of new software and customer training.

Proactively turn data into information, information into insight and insight into actionable business decisions.Monitor and deliver standardised Global Service Delivery reporting and insight focusing on KPI achievement and call reduction. 

 Key Responsibilities:

Interpret data, analyse results using statistical techniques and provide ongoing standardised reports determining the best way to represent it visually to managers and stakeholders.Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and qualityAcquire data from primary or secondary data sources and analyse, and interpret trends or patterns in complex data setsWork with management to prioritize business and information needsLocate and define new process improvement opportunities and standardisationEnsure quality assurance and process documentation and define Key Performance Indicators (KPIs). Assess and determine the success of specific initiativesBuild Effective relationships with the Senior Managers across the businessPossess the ability to positively influence all levels of management to ensure that service improvement activities are receiving the necessary support and are resourced sufficiently to implement solutionsPresents recommendations to the Support management team for improvement and functionality adoption of varied toolsUndertake any other task as advised by the Service Management Director

 Skills, Knowledge and Experience:

Essential

Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy in simplified waysStrong communication skills – able to communicate effectively on technical and business issuesProven working experience as a Data Analyst or Business Data AnalystTechnical expertise regarding data models, data mining and segmentation techniquesStrong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), programming (XML, Javascript, or ETL frameworks)Knowledge of statistics and experience using statistical packages for analysing datasets (Excel, Power BI, SAS etc.)Adept at queries, report writing and presenting findingsStrong Math skills

Desirable

ITIL understanding Experience of ITSM systems and use of reporting; for example ServiceNowFamiliar with Continual Improvement processes

Special Conditions

The company reserve the right to require you to work in accordance with our Out of Hours or Public Holiday(OOH)/On-call rota at such time your manager feels your experience is suitable to do so. Further details will be provided in due course.

Company Info

Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. 

Equal Opportunities

KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted.

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