Current jobs related to Ict Service Delivery Analyst - Tembisa - Transnet
-
Help Desk Support Specialist
7 days ago
Tembisa, Gauteng, South Africa beBee Professionals Full timeJob Offer: Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance to our customers and resolve their technical issues.Key Responsibilities:• Provide timely and effective technical support to customers• Troubleshoot and resolve technical issues• Collaborate with internal teams to...
-
Help Desk Support Specialist
6 days ago
Tembisa, Gauteng, South Africa beBee Professionals Full timeJob Offer: Help Desk Support AnalystbeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance to our customers and resolve their technical issues.Responsibilities:• Provide technical support to customers via phone, email, or in-person• Troubleshoot and resolve technical issues in a timely and efficient manner•...
-
Documentation Specialist
7 days ago
Tembisa, Gauteng, South Africa beBee Professionals Full timeJob Offer:beBee Professionals is seeking a skilled Documentation Analyst to create, maintain, and manage technical documentation for our products and services.Key Responsibilities:* Develop and maintain user manuals, product specifications, and other related documents* Ensure all documentation is up-to-date and accurate* Collaborate with cross-functional...
-
(Readvert) Analyst:strategy, Grwth
3 months ago
Tembisa, South Africa Transnet Full time**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_** **_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_** **_Division._** **_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_** Post: E-mail: Fax: before the closing date of...
-
Product Manager
5 days ago
Tembisa, Gauteng, South Africa Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Product Owner to join our team at Kerridge Commercial Systems. As a Product Owner, you will be responsible for taking ownership of the product backlog and managing the delivery of new features or fixes for our product.Key ResponsibilitiesBe the primary point of contact for the development team and lead demos,...
-
Product Manager
6 days ago
Tembisa, Gauteng, South Africa Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Product Owner to join our team at Kerridge Commercial Systems. As a Product Owner, you will be responsible for taking ownership of the product backlog and managing the delivery of new features or fixes for our product.Key ResponsibilitiesBe the primary point of contact for the development team and lead demos,...
-
Product Consultant
7 days ago
Tembisa, South Africa Smollan Full timeJob Summary: To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt Key Responsibilities and Deliverables: - **Customer Experience Management** + Manage customer vetting and registration + Manage...
-
Product Manager
2 days ago
Tembisa, Gauteng, South Africa Kerridge Commercial Systems Full timeAbout the RoleWe are seeking a highly skilled Product Owner to join our team at Kerridge Commercial Systems. As a Product Owner, you will be responsible for taking ownership of the product backlog and managing the delivery of new features or fixes for our business management solutions.Key ResponsibilitiesBe the primary product contact for the development...
-
Catering Operations Manager
7 days ago
Tembisa, Gauteng, South Africa beBee Professionals Full timeJob Offer: Catering Operations SupervisorAt beBee Professionals, we are seeking a highly skilled Catering Operations Supervisor to oversee the daily operations of our catering department.Responsibilities:* Oversee the daily operations of the catering department* Ensure timely and efficient service delivery* Develop and implement policies and procedures for...
-
Product Owner
4 weeks ago
Tembisa, South Africa Kerridge Commercial Systems Full time"At KCS we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Kerridge Commercial Systems (KCS) is growing and growing fast, new opportunities are...
-
Sales Representative
3 months ago
Tembisa, South Africa HR Genie Full timeArea Required TembisaLanguages: English , Somalian and Xhosa ( advantageous ) Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others.Job PurposeTo implement a market driven differentiated service that builds sustainable competitiveness within clearly...
-
Store Manager
2 weeks ago
Tembisa, South Africa Cashbuild Full time**Description**: Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy. **Requirements**: - Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience - Must have well developed business acumen - Must be able to work under...
-
Assistant Manager
4 months ago
Tembisa, South Africa Cashbuild Limited Full time**Description** Protect and grow profitable marketshare within a Store in accordance with the Store, Division and Companystrategy **Requirement** Grade 12 with at least 2 (two) yearsretail management experience Valid Drivers license Valid ID or valid work permit (local) Must have strong accounting skills Must be able to work under pressure Must be...
-
Store Manager
2 weeks ago
Tembisa, Gauteng, South Africa Cashbuild Full timeAbout the Role:Cashbuild is seeking a highly skilled and experienced Store Manager to lead our retail store operations. As a Store Manager, you will be responsible for driving sales growth, managing store operations, and ensuring exceptional customer service.Key Responsibilities:Strategic ManagementDevelop and implement a strategic plan for the store,...
-
**Store Manager
2 weeks ago
Tembisa, Gauteng, South Africa Cashbuild Full timeAbout the JobThe Store Manager - Retail Operations will be responsible for leading the retail store team to achieve sales growth, customer satisfaction, and operational excellence in accordance with the company's strategy and goals.Key ResponsibilitiesStrategic ManagementDevelop and implement a strategic plan for the store to ensure alignment with the...
Ict Service Delivery Analyst
4 months ago
**_ Equity Statement :Preference will be given to suitably qualified Applicants who are members of the_**
**_designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating_**
**_Division._**
**_ Alternative Application Methods: (Completed Curriculum Vitae to be submitted)_**
Post:
E-mail:
Fax:
before the closing date of the advertisement.
Note: if you have not been contacted within 30 days of the closing date of this advertisement please consider your
We urge all our employees, clients, members of the public and our suppliers to report any kind of fraud or corruption at
**_ Operating Division : Transnet Corporate Centre_**
**_ Position Title : ICT Service Delivery Analyst X4_**
**_ Employee Group : Permanent_**
**_ Department : TA-Corp Service_**
**_ Location : Various Locations_**
**_ Reporting To : Snr Specialist:Strat,Grwth,Res,ICT&Sust._**
**_ Grade Level : G_**
**_ Reference Number : 6014365_**
**_ Position Purpose:_**
- Support and maintain the portfolio of IT services within the service lifecycle management processes, focusing on IT
operations, and create and maintain a catalogue of services offered
- Perform functions of the service desk by providing technical support and assistance for the designated region as required
- Analyse, review and measure service level performance against agreed service level agreements (SLAs) with the business
as well as with external service providers
- Work closely with the business and ICT vendor management to negotiate and agree on service level requirements of any
proposed new services and changes to existing services. Works with internal teams to improve overall service delivery and
- performance
**_ Position outputs:_**
- Establish and promote the service helpdesk function to employees and act as the point of contact for assistance required in
the designated region
- Provide technical support and assistance to employees to resolve computer problems related to software and hardware
- Support and maintain the portfolio of IT services within service lifecycle management processes, focusing on IT operations,
and create and maintain a catalogue of services offered
- Ensure effective IT services support in accordance with Transnet’s blueprints
- Develop Service Catalogues while keeping up-to-date with emerging technologies
- Manages and monitors Service Requests including Escalation processes;
- Report all non-compliance and other service-related issues
- Ensure that service reports are produced for each customer service and that breaches of SLA targets are highlighted,
investigated & actions taken to prevent their re-occurrence
- Manage processes around the provision and management of ICT services
- Translate more complex business problems into sound technical solutions and provide service leadership. Responsible for
conducting the service performance and management of the business IT services
- Define proper metrics and KPIs in collaboration with the business and service providers to evaluate performance levels and
service delivery quality
- Produce regular reports on service performance and achievement to ICT management
- Organize and maintain the service level review process with the business and service providers. Initiate any actions
required to maintain or improve service levels
- Act as the liaison for tracking, communicating and managing temporary changes to service levels
- Ensure that vendors understand TA ICT services and the Transnet Academy landscape
- Identify means to improve IT service quality within established boundaries
- Implement and manage quality improvement processes in service delivery management
- Document relevant policies, standards, processes and procedures relevant to the improvement of service delivery and
performance
- Create an understanding with employees of the role of IT service management in improving IT services offered
- Work with service providers to improve processes in order to increase productivity and efficiency
- Research, assess and recommend processes able to increase efficiency and effectiveness
- Build and maintain sound relationships with relevant stakeholders
**_Qualifications & Experience:_**
- Bachelor’s degree in Information Technology, Computer Science or other related field
- At least 5 years experience in ICT including areas such as ITIL, Lean Six Sigma and CMMI or COBIT
- Experience in providing IT helpdesk support, developing service management procedures and managing service lifecycle
improvement
- Possess knowledge and expertise in IT service life-cycle management models and frameworks, e.g. ITIL, and process
improvement frameworks, e.g. Six Sigma, TQM (Total Quality Management)
- Require sound project management skills with a results-oriented, pragmatic approach to problem solving and service
delivery
- Sound relationship management skills are required
- Requirement of trust and honesty in the handling of finances as per the National Credit
