CRM Business Analyst

6 days ago


Cape Town, South Africa IGrow Wealth Investments Full time

IGrow Group of Companies, one of SA’s top property investment companies is seeking a dynamic and forward-thinking CRM Business Analyst to the join their team in Cape Town. 

Requirements:

  • Matric
  • A degree in Business Administration, Information Technology, Computer Science, Marketing, or a related field
  • 3-5 years experience in a CRM Analyst role preferably in financial services
  • Selfstarter with strong initiative and problem-solving skills
  • Track record of leveraging industry and internal proof points
  • Ability to handle a large number of projects and deadline driven
  • Self motivated and able to complete tasks with minimal instruction
  • Highly organised
  • Work from the office 
  • Hands-on experience with popular CRM systems like Salesforce, Zoho and Pipedrive is crucial.
  • Experience in business analysis, particularly in understanding business processes and translating them into technical requirements, is essential.
  • Experience in managing or supporting CRM-related projects, including implementation, customization, and integration with other systems.
  • Familiarity with the industry in which the CRM will be applied e.g., finance, is beneficial
  •  

Duties and responsibilities include, but not limited to: 

  • Lead day to day system management and optimization.
  • Optimizing software to the best of it's ability
  • Reporting, updating, account sorting, account ranking, data entry and account management
  • Organizing and analyzing marketing and customer data and helping Sales and Marketing teams
  • Analytical and data driven approach to creating new revenue opportunities
  • Knowledge of customer acquisition and retention strategies
  • Creating new policies and optimizing the relevant systems usage with the Sales teams
  • Exceptional verbal and written communication skills
  • Social and emotional intelligence to tailor interactions for internal stakeholders
  • Extensive product knowledge of Zoho, Pipedrive and Salesforce.
  • Technology skills in multiple CRM systems, software and applications

 

 

 


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