Insurance Team Leader

4 weeks ago

Johannesburg, South Africa CallForce Full time

We're looking for an Insurance Sales Team Leader to lead a dynamic sales force to success, while helping clients protect what matters most through our short-term insurance solutions.

The Insurance Sales Manager is responsible for leading and managing a team of insurance sales agents to achieve sales targets and deliver exceptional customer service. This role involves developing sales strategies, providing coaching and support to sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability.

 

Roles & responsibilities

  • Manage teams and ensure customer satisfaction, Transaction/Call Monitoring, Quality and ensuring that productivity targets are met.
  • Ability to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
  • Providing motivation, coaching and feedback to team members to enable them to improve their performance.
  • Manage team and ensure customer satisfaction, Transaction/Call Monitoring, quality and ensuring that productivity targets are met.
  • Motivate team members and control attrition.
  • Complaint and escalation management.
  • Provide coaching and feedback to team members to enable them to improve their performance.
  • Assist new hires such that they are productive on the floor in the shortest possible time frame.
  • Client Interaction, where required – Daily/Weekly/Monthly.
  • Productivity Improvement and Employee engagement
  • Ensure compliance with internal policies and procedures, external regulations, and information security standards.
  • Management reporting and oversight.
  • Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing team.

 

Minimum Requirements

Matric

At least 2 years' experience in a leadership role, in contact centre short term insurance sales.

Must be technologically savvy.

Certificate in supervisory management, ideal but not essential.

Understanding of IR and HR policies.

Ability to handle escalations and take ownership.

 

Join us as a dynamic Insurance Team Leader and empower your team to achieve unparalleled success while making a positive impact on our clients' lives.

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