Current jobs related to Customer Engagement Manager - Cape Town - ShopriteX

  • Customer Engagement Manager

    4 weeks ago

    Cape Town, South Africa ShopriteX Full time

    Job title : Customer Engagement Manager Job Location : Western Cape, Cape Town Deadline : January 05, 2025 Quick Recommended Links Jobs by Location Job by industries Role Purpose The Customer Engagement Manager aims to enhance Shoprite’s customer engagement through digital and analytical solutions, focusing on customer growth and...

  • Customer Engagement Manager

    1 month ago

    Cape Town, Western Cape, South Africa Ad Talent Africa Full time

    About the RoleAd Talent Africa is seeking a skilled Customer Engagement Manager to join our team. As a leading Financial Services company, we offer affordable and reliable financial services to emerging consumers.This role plays a key part in developing and implementing strategies to engage customers directly and enhance their overall experience. With...

  • Enterprise Customer Engagement Manager

    7 days ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    Job OpportunityR ecruit iLaunch in Cape Town for an Enterprise Customer Engagement Manager role.The successful candidate will lead the execution of large-scale customer engagement and loyalty programmes across multiple stakeholders and workstreams to ensure seamless alignment across cross-functional teams. This is a 12-month contract opportunity that...

  • Customer Engagement Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa ShopriteX Full time

    Role PurposeThe Customer Engagement Manager is responsible for enhancing Shoprite's customer experience through digital and analytical solutions, focusing on customer growth and profitability within the Rewards program.This role involves generating and interpreting data into actionable insights while working with data scientists, analysts, product managers,...

  • Customer Engagement Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Huzzle Full time

    We are seeking a highly motivated Customer Engagement Specialist to join our team at Huzzle. As an Appointment Setter, you will be responsible for engaging potential clients and partners through various channels, including phone, email, and social media platforms.About the RoleThis is a fantastic opportunity for individuals who enjoy building relationships...

  • Customer Engagement Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Scholtz Partners International (Pty) Ltd Full time

    We are seeking a Customer Engagement Specialist to join our team at Scholtz Partners International (Pty) Ltd. This role is based in Cape Town, providing a great opportunity for the right candidate to grow their career in the office automation industry.As a Customer Engagement Specialist, you will be responsible for making appointments for our sales...

  • Customer Engagement Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Fempower Full time

    Role SummaryWe are looking for a Customer Engagement Director to oversee the day-to-day activities of our reservations department. The primary focus will be on increasing revenue and improving customer satisfaction.The ideal candidate will have excellent communication skills and be able to motivate and guide a team of sales consultants to achieve exceptional...

  • Customer Engagement Expert

    4 weeks ago

    Cape Town CBD, South Africa Unlimited Force Marketing Full time

    We are seeking a motivated Customer Engagement Expert to join our team at Unlimited Force Marketing. This exciting opportunity is perfect for individuals who enjoy working in sales and have a passion for delivering exceptional customer experiences.About the Role:As a Customer Engagement Expert, you will be responsible for welcoming customers with a smile,...

  • Customer Engagement Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job DescriptionWe are looking for a Customer Engagement Specialist to join our team at West Coast Personnel. As a key member of our sales team, you will play a crucial role in driving business growth through effective customer engagement.In this role, you will be responsible for contacting potential property sellers to set up meetings for Estate Agents. You...

  • Marketing Technology Consultant

    2 days ago

    Cape Town, South Africa Engagement Factory Full time

    Company Description Engagement Factory/Blend360 is a fast-growing European marketing science and analytics company. We offer you the opportunity to work in an innovative scale-up culture where everything you do matters. With world-class capabilities, solutions, and an incredible service, Engagement Factory/Blend360 strives to help large EMEA B2B and B2C...

  • Customer Specialist

    4 weeks ago

    Cape Town, South Africa Boldr Full time

    Job title : Customer Specialist (Re-engagement Manager) Job Location : Western Cape, Cape Town Deadline : December 11, 2024 Quick Recommended Links Jobs by Location Job by industries WHAT IS YOUR ROLE As the Student Re-engagement Manager, you will be responsible for identifying and reaching out to extended students who dropped from the...

  • Customer Specialist

    2 months ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Customer Specialist

    2 months ago

    Cape Town, South Africa Boldr Full time

    **A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...

  • Sales and Customer Engagement Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time

    We are seeking a highly skilled Sales and Customer Engagement Specialist to join Isilumko Staffing (JHB) in Bellville, Western Cape. This role involves promoting pharmaceutical products and services to customers via outbound calls.**Key Responsibilities:**Conduct outbound sales calls to engage with customers and drive revenue growthProvide exceptional...

  • Customer Specialist

    4 weeks ago

    Cape Town, South Africa Boldr Full time

    Job title : Customer Specialist (Employment Engagement Associate) Job Location : Western Cape, Cape Town Deadline : December 11, 2024 Quick Recommended Links Jobs by Location Job by industries WHAT IS YOUR ROLE The Employer Engagement Associate will research & identify small to mid-size companies along with corporate 500 companies that...

  • Customer Engagement Expert in FMCG

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Closing deals and exceeding sales targets require more than just a good product – it takes a talented Customer Engagement Expert like yourself. If you're passionate about building lasting relationships with clients and driving business growth, we want to hear from you!As a key member of our sales team at West Coast Personnel, you'll be responsible for...

  • Manager: Client Engagement

    1 month ago

    Cape Town, South Africa Sanlam Full time

    THE ROLE- A position has become available for a Client Engagement Manager who will be based in the Client Solutions: Direct, based in Tygervalley, Bellville.**WHAT WILL YOU DO** - The Client Engagement Manager is responsible for implementing operational strategies and overseeing the day-to-day operations of the Client Engagement contact centre, ensuring that...

  • Project Director

    3 days ago

    Cape Town, Western Cape, South Africa iLaunch Full time

    iLaunch OpportunityA 12-month fixed-term contract based in Cape Town awaits an experienced Project Director to oversee the successful execution of large-scale, enterprise-level customer engagement and loyalty programmes for a leading Financial Services Company.About the RoleManage multiple stakeholders and workstreams to ensure seamless alignment across...

  • Investor Engagement and Relationship Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa West Coast Personnel Full time

    Job Overview: Investor Engagement and Relationship ManagerWest Coast Personnel is seeking an Investor Engagement and Relationship Manager to join our team. The successful candidate will be responsible for engaging with investors and buyers to explore potential sales opportunities and maintaining and nurturing relationships with contacts to build trust and...

  • Business Engagement Manager

    2 days ago

    Cape Town, South Africa Shoprite Group Full time

    **Purpose of the Job**: The Business Engagement Manager is responsible for managing the relationship between business and the IT department by providing guidance and advice on business value and opportunities that can be derived from existing and new technology while coordinating service management and alignment between IT and the respective business...

Customer Engagement Manager

2 months ago

Cape Town, South Africa ShopriteX Full time
Value Proposition

We drive ShopriteX's digital agenda, staying ahead in a fast-changing world by developing and operating our digital products and services. Using both new and existing technology with agile delivery, we ensure rapid progress and provide a nurturing environment for digital skills development across technical, people, and business domains.

Role Purpose

The Customer Engagement Manager aims to enhance Shoprite's customer engagement through digital and analytical solutions, focusing on customer growth and profitability within the Rewards program. The role involves generating and interpreting data into actionable insights while working with data scientists, analysts, product managers, and tech teams. Collaboration with business stakeholders from buying, commercial, marketing, and operations is also crucial to achieve Shoprite's customer engagement goals.

Role Description
  • Collaborate with business stakeholders across departments to design and deliver customer-centric campaigns that align with their objectives and business goals.
  • Stay informed on industry trends and evolving customer needs to develop reward strategies that effectively attract and engage new customers.
  • Analyse and execute campaigns focusing on customer lifetime value and lifecycle stages, ensuring optimal impact and growth.
  • Maximize customer profitability by utilising the full suite of offers available across the Shoprite Group.
  • Coordinate efforts across all departments to ensure a seamless and effective Rewards Customer Engagement strategy that supports the needs of every function within the Shoprite Group.
  • Leverage direct and owned marketing channels to deliver personalised, targeted communications that enhance the customer experience.
  • Develop and implement CRM testing strategies to continuously improve campaign effectiveness and drive better outcomes for the company's products.
  • Execute the Customer Engagement strategy by overseeing the full lifecycle of client engagement campaigns, programs, and communication prompts.
  • Provide subject matter expertise to continuously improve and refine client engagement strategies based on data and insights.
Qualifications and Experience
  • Degree or Diploma in Business, Marketing, or related field (essential)
  • Over 4 years of experience in a similar role, with a focus on marketing and CRM strategies (essential)
  • Proven ability to use customer data and technologies to personalise experiences (essential)
  • Experience in an agile environment, especially in strategic roadmaps (essential)
  • Skilled in agile analysis techniques for user stories and acceptance criteria (essential)
  • Advanced proficiency in MS Office 365, particularly Excel (essential)
  • Proven hands-on experience in enterprise bulk marketing systems such as SAP Marketing Cloud, Watson Campaign Automation, SalesForce Marketing Cloud, Braze etc. – (essential).

Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.