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IT Frontline Support

4 months ago

Durban, South Africa Aramex Full time

Location-Durban  , , South Africa (ZA)  

Job ID -6385

Key Responsibilities

Frontline support to all Aramex branches from the helpdesk system or telephonically Hardware and Software installations and support Helpdesk system queries, quick and effective resolution of the queries Install in-house software at customers

Minimum Requirements

A+ and N+ Certified Windows 8, Windows 10 extensive knowledge Basic knowledge of Office 365 Excellent written and verbal communication skills Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues Dependable to be at work during assigned shifts and to complete work as expected Ability to multi task and meet specific goals set by supervisors and management Extensive Hardware knowledge including: Desktops, laptops, printers and networking equipment Hardware installations and set up Basic networking skills Own reliable Transport and valid driver’s license

Skills

Communication - Written & Verbal Attention to detail Problem solving Multi-tasking

Competencies

Customer service orientation Communication (Verbal & Written) Teamwork Planning and organising Must be able to work independently and use initiative Must be able to work under pressure