Service Manager

4 weeks ago


Durban, South Africa Hutech Head Office Full time
Position: Service Manager
Industry: Automotive
Location: Dundee
Salary: Market Related

MINIMUM REQUIREMENTS:
  • Minimum of 5+ years experience as Dealership Service Manager in a high-volume dealership.
  • Senior Certificate.
  • Valid South African Drivers License.
  • Ability to manage total financial and budgeting aspect of the department.
  • Fluent in both Afrikaans and English.


SKILLS:
  • Valuations of trade in vehicles.
  • Excellent communication skills.
  • Strong interpersonal and leadership skills.
  • High Level of motivation, initiative and integrity.


DUTIES & RESPONSIBILITIES:
Must be able to perform various tasks such as:
  • Ensure high-quality service work and standards are met for all services and repairs.
  • Contribute to customer satisfaction through proper execution of service and repair requirements.
  • Ensure timely delivery of repaired vehicles.
  • Oversee training of technicians and apprentices.
  • Maintain a safe working environment.
  • Set and monitor targeted appointment rates.
  • Increase service and parts sales.
  • Increase market share.
  • Monitor and control expenses.
  • Reduce job stoppages and time taken for repairs.
  • Minimize repeat repairs and comebacks.
  • Maintain technician motivation and morale.
  • Ensure employee retention and satisfaction.
  • Minimize vehicle carryovers.
  • Maintain a clean and orderly workshop using 4S principles.
  • Meet manufacturer's technical performance and operational guidelines.
  • Meet dealer's performance and profit guidelines.
  • Oversee daily manpower allocation and capacity planning.
  • Support frontline staff during peak hours for customer relationship building.
  • Assist with repair explanations to customers when required.
  • Distribute repair orders to appropriate technicians based on skill and priority.
  • Assist technicians with difficult diagnoses.
  • Monitor work progress to ensure timely completion.
  • Maintain accurate time-keeping records for technicians.
  • Conduct quality control inspections.
  • Keep frontline staff informed of delays and additional work found.
  • Review and approve service invoices and credit notes.
  • Oversee warranty and goodwill cases.
  • Establish and implement a service reminder system.
  • Set yearly technical staff training targets.
  • Cultivate business relationships with retail and fleet customers.
  • Develop marketing strategies for new business acquisition.
  • Analyse market competitors, conditions, and campaign effectiveness.
  • Monitor and analyse key performance indicators.
  • Ensure franchisor facility standards are maintained.
  • Set and monitor service performance targets.
  • Monitor and act on customer satisfaction reports and trends.
  • Resolve customer complaints efficiently.
  • Ensure availability and maintenance of tools and equipment.
  • Act as a mentor to apprentices and trainees.
  • Attend new model training courses and conduct in-house training.
  • Lead, control, and motivate service technicians.
  • Conduct regular technician meetings.
  • Monitor service shop environmental and safety issues.
  • Maintain regular contact with franchisor after-sales and technical staff.
  • Meet with Dealer Principal and frontline managers regularly.
  • Formulate and implement service department promotions.
  • Monitor staff attendance and process leave applications.
  • Complete and submit staff incentive claims.
  • Allocate cost centres and authorize sublet and material buy-out invoices.
  • Review and discuss warranty register reports with Dealer Principal.
  • Manage outstanding cash sales and work-in-progress reports


EMAIL SUBJECT LINE:
Serv Man Dundee


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