Order Fulfilment Manager
2 months ago
takealot.com, a leading South African online retailer, is looking for a highly talented Order Fulfilment manager to join our team in Cape Town.
We are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.
You will report to the Head of Order Fulfilment:
Your responsibilities will include:
Manage deliveries from dispatch to customer and back across MrD franchises and contracted couriers (inbound and outbound): Last Mile deliveries to customersTime in status exception managementClaimsQueries and Complaints Constantly review existing processes to ensure that they are streamlined and scalable Establish daily, weekly and monthly performance measures Identify continues improvement initiatives that will drive improved performance results Manage team upwards of 10 people Assembling and analysing daily data in order to manage the experience to the customer Researching how solutions are being implemented locally and internationally Using online tools and resources as well as identifying and engaging other information sources Facilitate system integration with couriers and manage call back compliance of couriers Manage and measure all operations in terms of: Quality – Drive overall In FullDelivery – Drive overall delivery on promise to 98%Cost – Drive down cost of delivery Manage volume flow through contracted branches Manage team 7 days a week Work closely with Call Centre and Dispatch to ensure smooth handovers and clear communication with customers Manage all complaints and report on them Exception reporting Claims Process Management Preparing reports, monitoring and analyzing claims data to identify trends, patterns and opportunities for improvementDeveloping and implementing policies, procedures and workflows to streamline claims processing and improve efficiencySkills required:
Excellent influencing, persuading, negotiating Takealot operational evangelist, understand clearly the Takealot courier business and provide input operationally, tactically and strategically on all operational facets Strong problem evaluation and solution Good leadership and team development Excellent people management skills Critical impact contract and commercial negotiation experience at executive level Logistics supply chain design and development expertise/tools and techniques Ability to interpret complex operational environment and implement leading edge, high performance management methodologies Ability to interview and interact professionally with internal and external peopleQualifications & Experience
Degree in Logistics/Operations Management/ Supply Chain Management / Engineering or Business/Commerce Minimum 3 years’ experience in management role in operations Experience in an Retail Multi-User environment Sound operational background in dealing with branch / franchise network Experience of managing customers at a senior level Succession planning and development of key managers Change management experienceThe Environment :
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, its all in the execution after all. We love what we do and what we are creating.We seek to Employ an Extra Ordinary Mind who:
is respectful but forthright is an expert at doing, who can not only design but also execute is analytical, able to use data to make decisions is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours is passionate about the potential of e-commerce and delivering a world-class customer experience is entrepreneurial , thrives under change and accepts it is a constant and always looks for solutions to do something better and faster is business SMART. Able to think about problems from a business perspective using technical and product input; is curious and challenge the status quo is innovative and enjoys iteration is collaborative will be at the cutting edge of developing new concepts for takealot.com thinks like an owner of the business is SMART, has INTEGRITY and is HARD WORKING-
Order Fulfillment Specialist
1 week ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeOrder Fulfillment ClerkWe are seeking a detail-oriented and organized individual to fill the role of Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:Process incoming orders from customers...
-
Order Fulfillment Specialist
2 weeks ago
Cape Town, Western Cape, South Africa O'Brien Recruitment Full timeOrder Fulfillment ClerkWe are seeking a detail-oriented and organized individual to fill the role of Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:Process incoming orders from customers...
-
Order Fulfilment Director
3 weeks ago
Cape Town, Western Cape, South Africa takealot Full timeOrder Fulfilment ManagerA leading e-commerce company, Takealot, is seeking a highly skilled Order Fulfilment Manager to join their team in South Africa. The company is known for its dynamic and fast-growing environment, seeking individuals who are intelligent, creative, hard-working, and possess integrity.Key Responsibilities:Manage deliveries from dispatch...
-
Temp Order Fulfilment Specialist
4 weeks ago
Cape Town, South Africa O'Brien Recruitment Full timeJob Title: Order Fulfillment ClerkPosition Summary:We are seeking a detail-oriented and organized individual to join our team as an Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:-...
-
Temp Order Fulfilment Specialist
4 weeks ago
Cape Town, South Africa O'Brien Recruitment Full timeJob Title: Order Fulfillment Clerk Position Summary: We are seeking a detail-oriented and organized individual to join our team as an Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities: -...
-
Temp Order Fulfilment Specialist
4 weeks ago
Cape Town, South Africa Adzuna ZA B C2 Full timeJob Title: Order Fulfillment ClerkPosition Summary:We are seeking a detail-oriented and organized individual to join our team as an Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:-...
-
Temp Order Fulfilment Specialist
1 month ago
Cape Town, South Africa O'Brien Recruitment Full timeJob Title: Order Fulfillment ClerkPosition Summary:We are seeking a detail-oriented and organized individual to join our team as an Order Fulfillment Clerk. The ideal candidate will have previous experience working within a supply chain environment and possess a strong understanding of order processing and fulfillment procedures.Key Responsibilities:-...
-
Order Fulfillment Team Leader
3 months ago
Cape Town, South Africa Takealot Group Full timeWe are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...
-
Order Fulfilment Manager
2 weeks ago
Cape Town, Western Cape, South Africa takealot Full timeAbout the RoleWe are seeking a highly skilled Order Fulfilment Manager to join our team in Cape Town. As a key member of our operations team, you will be responsible for managing deliveries from dispatch to customer and back across MrD franchises and contracted couriers.Key ResponsibilitiesManage deliveries, including last mile deliveries to customers, time...
-
Senior Manager Order Fulfillment
4 months ago
Cape Town, South Africa Adidas Full timePurpose & Overall Relevance for the Organization - OF teams are responsible for controlling and delivering the Order Book of the channels on a seasonal level where customer expectations are met on time and in full as well as all making sure the right product availability is achieved for successfully activating Brand related moments - The role will ensure...
-
Order Fulfillment Specialist
6 months ago
Cape Town, South Africa Rory Mackie & Associates Full timeThe Order Fulfillment Specialist oversees and manages the complete process, from customer orders being placed, all the way through to the products being delivered to the customer. They work in various settings, such as e-commerce companies, warehouses, and distribution centers. **Responsibilities**: - Receive and process orders on SAP - Manage customers...
-
Orders Coordinator
13 hours ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeJob Title: Orders AdministratorWe are seeking a highly organized and detail-oriented Orders Administrator to join our team at West Coast Personnel. As an Orders Administrator, you will play a critical role in ensuring the smooth operation of our order processing and fulfillment processes.Key Responsibilities:Process and manage customer orders in a timely and...
-
Order Fulfillment Supply Chain Coordinator
4 months ago
Cape Town, South Africa Takealot Group Full timeWe are a young, dynamic, hyper growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build...
-
Order / Pricing / Outstanding Orders Clerk
4 months ago
Cape Town, South Africa Two Oceans Marine Manufacturing Full time**Location**: Paarden Eiland, Cape Town **About Us**: **Job Purpose**: As an Order / Pricing / Outstanding Orders Clerk, you will be responsible for processing orders, managing pricing data, and tracking outstanding orders. Leveraging your attention to detail and analytical skills, you will ensure accurate and timely processing of orders and pricing...
-
Customer Care Agent
4 months ago
Cape Town, South Africa Bloom Career Consulting Full timeOverview The Orders Clerk is responsible for order receipt and processing. Advising distributor of stock to dispatch, as well as customer invoice processing. Loading of quotations on SAGE: Evolution or manually and focusing on stock related queries and functions. Key Performance Areas - Administrative Functions - Client/Customer Processing Minimum...
-
Orders Administrator
4 weeks ago
Cape Town, South Africa West Coast Personnel Full timeMy client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''s KPIs are met, and each and every customer is impressed. Requirements:Minimum 2...
-
Orders Administrator
1 month ago
Cape Town, South Africa West Coast Personnel Full timeMy client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''''''''''''''''s KPIs are met, and each and every customer is impressed. Requirements:Minimum 2 years of working experience in...
-
Orders Administrator
4 weeks ago
Cape Town, South Africa West Coast Personnel Full timeMy client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''''''''''''''''''''''''''''''''s KPIs are met, and each and every customer is impressed. Requirements:Minimum 2 years of working experience in...
-
Production Associate
3 weeks ago
Cape Town, Western Cape, South Africa Wipro Full timeJob SummaryWe are seeking a highly skilled and experienced Order Management Professional to join our team at Wipro. As a key member of our Service Delivery team, you will be responsible for ensuring seamless order management and delivery to our customers.Key ResponsibilitiesCustomer Interface Management: Develop and maintain strong relationships with...
-
Orders Administrator
4 days ago
Cape Town, South Africa West Coast Personnel Full timeJob Description:My client, a global brand distributor for home sports gym equipment, is looking for a dynamic Orders Administrator who will work closely with other members of the warehouse & sales team to ensure that the company''s KPIs are met, and each and every customer is impressed.Experience in running Shopify and Takealot Marketplace portal is...