Orders Coordinator

13 hours ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time
Job Title: Orders Administrator

We are seeking a highly organized and detail-oriented Orders Administrator to join our team at West Coast Personnel. As an Orders Administrator, you will play a critical role in ensuring the smooth operation of our order processing and fulfillment processes.

Key Responsibilities:
  • Process and manage customer orders in a timely and accurate manner.
  • Oversee the processing of sales orders across all sales channels and marketplaces.
  • Work closely with the warehouse team to ensure that orders are packed and shipped on time.
  • Manage logistics with couriers to transport products to customers.
  • Produce regular reports and statistics on order status, inventory levels, and customer feedback.
  • Verify customer and order information for accuracy and completeness.
  • Check inventory records to determine availability of requested merchandise.
  • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Prepare and review orders for completeness and accuracy.
  • File all documents related to order fulfillment.
  • Inspect outgoing orders for compliance with customer specifications and satisfaction.
  • Adjust inventory records to reflect product movement.
  • Provide weekly and monthly reports on customer order KPIs.
  • Attend daily operational meetings to discuss order status and logistics.
Requirements:
  • Minimum 2 years of experience in administration, preferably in a warehouse or logistics environment.
  • Familiarity with shipping and courier logistics and terminology.
  • Strong understanding of systems and stock with processing of orders.
  • Excellent analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Strong project management skills.
  • Accurate data entry skills and attention to detail.
  • Experience working with accounting software packages.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a highly organized and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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