End-user Computing Analyst
Found in: Talent ZA C2 - 2 weeks ago
Employment Type: Full-time
Job Description:We are seeking an experienced End-user Computing Analyst to join our Information Technology team. As an End-user Computing Analyst, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their IT infrastructure and systems. Your primary objective will be to proactively monitor, identify, investigate, and resolve technical incidents and problems, with a focus on second-line support for incidents and requests across various technology domains.
Key Responsibilities:
- Proactively monitor work queues to identify and resolve incidents/requests within agreed SLAs.
- Perform operational tasks to ensure timely resolution of issues.
- Update tickets with resolution tasks performed and maintain accurate records.
- Provide second-level support and identify root causes of incidents and problems.
- Communicate effectively with other teams and clients to extend support.
- Execute changes with clear risk identification and mitigation plans.
- Escalate tickets as necessary to ensure prompt resolution.
- Collaborate with automation teams to optimize efforts and automate routine tasks.
- Assist L1 Security Engineers with initial triage and troubleshooting.
- Lead initial client escalations for operational issues.
- Contribute to change management processes by logging change requests and executing approved maintenance activities.
- Analyze incident and request tickets for quality and recommend improvements.
- Produce trend analysis reports to identify opportunities for automation and optimization.
- Contribute to project work and disaster recovery functions as needed.
Requirements:
- Bachelor's degree or equivalent qualification in IT/Computing.
- Relevant certifications such as CCNA, CCNP, Microsoft Certified: Azure Administrator Associate, AWS Certified: Solutions Architect Associate, etc., are preferred.
- Moderate-level experience in managed services handling cross-technology infrastructure.
- Proficiency in ticketing tools, preferably ServiceNow.
- Working knowledge of ITIL processes.
- Experience working with vendors and/or third parties.
Skills:
- Strong communication and interpersonal skills.
- Ability to work well under pressure and in a fast-paced environment.
- Excellent problem-solving skills and analytical thinking.
- Strong technical skills across various domains including cloud, networking, security, etc.
- Familiarity with Cisco, Microsoft, AWS, Azure, and other relevant technologies.
- Experience with SAP is a plus.
-
End-user Computing Analyst
7 days ago
Durban, South Africa Boardroom Appointments Full time**Employment Type**: Full-time We are seeking an experienced End-user Computing Analyst to join our Information Technology team. As an End-user Computing Analyst, you will be responsible for providing a managed service to clients, ensuring the operational continuity of their IT infrastructure and systems. Your primary objective will be to proactively...
-
IT Administrator/Junior Support Analyst
Found in: beBee jobs ZA - 6 days ago
Durban, KwaZulu-Natal, South Africa Pedros Flame Grilled Chicken Full timePedros Flame Grilled Chicken's job vacancy, Career and RecruitmentJob title : IT Administrator/Junior Support Analyst – Newlands East jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, Deadline : April 26, 2024Quick Recommended LinksJobs by LocationJob by industries DUTIES AND RESPONSIBILITIES:Embody the 11 Pedros leadership principles: To conduct oneself...
-
IT Systems Analyst
4 days ago
Durban, South Africa Pro Talent Full time**IT** **KZN** ***: **IT Systems Analyst** (Permanent - Durban) The role would require integrating the adopted solutions into the business and technology environment, working closely with the solution providers, users, management engaged in the pilot study. **Responsibilities** - To analyse business process issues and/or problems and provide consulting...
-
Technical Specialist
16 hours ago
Durban, South Africa Games Global Full timeThe Technical Specialist: User Technology - will act in a tactical and operational role within the Enterprise IT team. The role will entail the research, management, configuration and testing of the latest IT hardware in the end user compute segment. The role shall also be responsible for research into the latest technological advancements in the Mobile...
-
Credit Reporting Analyst
6 days ago
Durban, South Africa Affirmative Portfolios Full time**Finance/Accounting** **Umhlanga, Durban - KwaZulu Natal** ***: **Credit Reporting Analyst** Our client is looking for a Credit Reporting Analyst to join their team **Key Purpose** To develop, manage and monitor relevant reporting models, to provide advanced analytical support, to critically analyze and advise the department on data driven insights and...
-
IT Business Analyst
Found in: Whatjobs ZA C2 - 3 days ago
Durban, South Africa Carlysle Human Capital Full timeKey Responsibilities: Develop project scope and define boundaries, process flows, and create mock-up & user interfaces. Create requirements in the form of user stories with appropriate acceptance criteria. Define functional requirements and document user case narratives. Document and manage change requirements of low/medium risk and supporting...
-
IT Business Analyst
Found in: Talent ZA 2A C2 - 2 weeks ago
Durban, South Africa Carlysle Human Capital Full timeKey Responsibilities:Develop project scope and define boundaries, process flows, and create mock-up & user interfaces.Create requirements in the form of user stories with appropriate acceptance criteria.Define functional requirements and document user case narratives.Document and manage change requirements of low/medium risk and supporting...
-
Software Quality Analyst
6 days ago
Durban, South Africa Expleo Full timeOverview: Expleo is a trusted partner for end-to-end, integrated engineering, quality services and management consulting for digital transformation. We are looking for a **Software Quality Analyst**: - _to join our dynamic team in South Africa. Conducting manual functional testing on projects. Their involvement is across the QA process and they are...
-
Application Support Analyst L1
Found in: beBee S ZA - 3 weeks ago
KwaZulu-Natal, Durban, South Africa BETSoftware Full timeBETSoftware’s job vacancy, Career and Recruitment Job title : Application Support Analyst L1 (DBN) jobs in KwaZulu-Natal Job Location : KwaZulu-Natal, Durban Deadline : April 05, 2024 Quick Recommended Links Jobs by Location Job by industries We Want You: Ready to be the frontline hero ensuring the seamless operation of our cutting-edge software...
-
RPASystems Analyst
7 days ago
Durban, South Africa Boardroom Appointments Full time**Purpose of the Role**: The RPA Systems Analyst plays a crucial role in implementing Robotic Process Automation (RPA) solutions within organizations. Responsible for analyzing business processes, identifying automation opportunities, and designing efficient workflows to streamline operations and drive digital transformation. **Main Responsibilities**: -...
-
IT Program
4 days ago
Durban, South Africa RCL FOODS Careers Full time**Fuel Your Digital Passion: Unleash the Power of Data and Systems!** ***Are you ready to embark on a transformative journey that combines the best of data insights and digital innovation? Look no further—**RCL FOODS** is opening the door to an exciting opportunity where you can redefine the digital landscape and contribute to a future where data is a...
-
BI Analyst Mr Price Money
7 days ago
Durban, South Africa The Mr Price Group Full timeMr Price Money is on the hunt for a savvy Business Intelligence Analyst who can craft analytical solutions that improve profitability by translating insights into brilliant business moves. **a day in your life**: **Business Partnering** - Enables BI manager to make sound business decisions as a result of analytical insight. - Understands business...
-
Business Analyst
Found in: Talent ZA C2 - 2 weeks ago
Durban North, South Africa Pro Stop Recruitment Full timeJob DescriptionAnalysis and Solution Definition Quickly understands the business issues and data challenges of client's organization and industry.Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.Identifies...
-
HR & Modern Worker Business Analyst
Found in: Talent ZA C2 - 2 weeks ago
Durban, South Africa Boardroom Appointments Full timePurpose of the Role:Identify, design, and specify application solutions meeting business requirements and achieving benefits.Facilitate the implementation of identified solutions using recognized project management methodologies.Support and maintain existing application solutions to ensure optimal utilization.Manage SAP Human Capital Management...
-
Financial Analyst
5 days ago
Durban, South Africa Winged Recruitment Full timeWinged Recruitment, a pioneer in blending remote work advocacy with advanced AI technology in the recruitment sector, presents a unique internship opportunity for those eager to embark on a career in finance. Partnering with a distinguished Management Consulting firm in Germany, we're searching for a Junior Financial Analyst intern ready to dive into the...
-
Pricing Analyst
Found in: beBee S ZA - 2 weeks ago
Durban, South Africa Kerry Group Full timeAbout Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Pricing Analyst
Found in: Talent ZA C2 - 2 weeks ago
Durban, South Africa Kerry Full timeRequisition ID 51309 Position Type FT Permanent Recruiter #LI-TS1 Posting Type LI About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people...
-
Pricing Analyst
Found in: beBee S ZA - 2 weeks ago
Durban, South Africa Kerry Full timeRequisition ID 51309Position Type FT PermanentRecruiter #LI-TS1Posting Type LI About Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the...
-
Pricing Analyst
Found in: beBee jobs ZA - 6 days ago
Durban, KwaZulu-Natal, South Africa Kerry Group Full timeAbout Kerry Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...
-
Senior Desktop Support Technician
6 days ago
Durban, South Africa PEPKOR IT Full time**Position: Senior Desktop Support Technician** **Department: Infrastructure** **Location: Durban** **Purpose**:Pepkor IT is a dynamic IT company that delivers value-driven IT solutions to the Pepkor group. Our work lives revolve around our DNA. We take pride in our work, treat our colleagues, partners and our country with respect. We exercise collaborative...