See more Collapse

IT Team Leader

1 month ago

Cape Town, South Africa Fempower Personnel Full time

Purpose of the role

Managing the day to day IT operation 24/7, ensuring Client SLA’s are met with regards services and delivery and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault or request queue below the set maximum target and be a role model and set an example for the organisation's desired standards of conduct, leadership, integrity and professionalism at all times.

Responsibilities

  • Plan and implement moves, adds, changes and deletions to support the IT infrastructure in Cape Town.
  • Responsible and maintains information’s of purchases for the assets registry.
  • Implements network security at levels set by corporate standards.
  • Anticipates difficult or problems relating to IT and ensures that contingency plans are in place to overcome these difficulties.
  • Works with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders.
  • Interacts constructively with internal clients on all levels to help resolve IT related issues and provides answers in a timely manner through the effective implementation of helpdesk and application software.
  • Administers and maintains the company’s IT infrastructure and manages all telephone changes.
  • Managers day-to-day internal and external client interactions.
  • Managers all helpdesk activities for the location.
  • Responds to and resolves escalated Helpdesk issues.
  • Management of day-to-day activities of the IT Team.
  • Ensures that company IT assets are maintained according to company standards.
  • Manages the administration and maintenance of computer stations and software for the Company’s training programs and training facilities and proactively provides support.
  • Manages troubleshooting, system backups, archiving, disaster recovery and provides expert support when necessary while identifying and motivating opportunities for improvements.
  • Provides the financial department with IT financial information and manages the purchasing of all software, hardware and other IT supplies within the budget constraints.
  • Facilitates the motivation and development of the team by attempting to align project tasks with team members career interests while attaining goals in pursuance of excellence and giving feedback on attainment of performance goals.
  • Manage IT suppliers and SLA.
  • Any other duties consistent with the position of ICT Team Leader.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • Maintains information’s of purchases for the assets registry.
  • Manage key supplier relationships, costing and SLA’s
  • Suppliers in terms of rates and new technology offerings
  • Communication with the Management Team and all other levels within the business.
  • In times of IT downtime, persistent, regular updates to all senior management.
  • Play a vital role with clients, always being well briefed and informative.
  • Update as appropriate and keep casual contacts for the good of the business.
  • Attends and contributes to regular team meetings to discuss and resolve issues and challenges in the department.
  • Remains at the forefront of emerging industry practices and continually investigates IT technologies.

Technical Competency Requirements

  • Degree in a relevant discipline or other equivalent tertiary qualification or equivalent relevant work experience.
  • 5 years of experience in senior/teamlead IT role (preferably in the contact service centre industry: in-house centre within airline industry or international customer care outsourcing provider) advantageous.
  • MCSE, CCNA certificate and ITIL qualification required.
  • Advanced knowledge of the following Systems required: Windows 2003 and 2008 Server, Cisco Systems, VMware, Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
  • Advanced knowledge of the following Networking concepts: Switches, Routers, Hubs, Servers, Cables, Racks, Firewalls, LAN, WAN, TCP/IP, DNS, UDP, Latency, VoIP, QoS, MPLS.
  • Excellent MS Office package skills.
  • Web Technologies would be advantageous.
  • Well-developed knowledge of Telephony applications and concepts.
  • Well-developed knowledge on the Genesys Suite of products an advantage.
  • Proven track record of organisational and planning skills essential.

Personal Competency Requirements

  • Leadership Skills.
  • Excellent Organizational Skills.
  • Excellent Written and Oral Communication Skills.
  • Ability to work with people on a professional level.
  • Excellent understanding of Helpdesk Processes.
  • Ability to work flexible hours as required by the Business.
  • Strong project management skills and experience.
  • Data storage and Maintenance skills.
  • Be self-motivated and proactive.
  • Show an interest in the Call Centre industry and its processes.
  • Fluent in English and German would be advantageous.
  • Have interpersonal and team skills.
  • Assist with the development of in-house processes and the communication of same.
  • Be flexible re working hours.
  • Be willing to support in-house processes.
  • Have good presentation skills.
  • Must be able to work under pressure in a fast paced environment.
  • Conduct training on IT programmes and processes.
  • Ability to analyse problems, identify alternative solutions, and implement recommendations in support of company goals.

We have other current jobs related to this field that you can find below

  • Technical Team Leader

    4 weeks ago

    Cape Town, South Africa Mirus IT Full time

    **About Us**: Mirus IT is seeking a dynamic individual to join our team as Technical Team Leader - Service Operations based at our site in Cape Town. We pride ourselves on providing top-notch IT support to our clients and are looking for a talented individual to contribute to the success of our service delivery team. **Position Overview**: Manage a team of...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    1 month ago

    Cape Town, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa PRR Recruitment Services Full time

    Team leader – R500k p.a (Rondebosh) This well know company in Rondebosh is seeking a Team leader.The ideal candidate will have strong experience in management of databases3-years related experienceStaff management on a team leader levelValue Added services Bill payment, Electricity (VAS)3 years SQL Database Administration in a highly pressurised...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa CallForce BPO Specialist Full time

    The Team leader will be responsible for achieving daily, monthly, quarterly and annual goals by driving and motivating the Nightshift team. This is a debt consolidation campaign for an international client, so your ability to work with the team to ensure performance targets are met are crucial for this role. The Team Leader will build direct relationships...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    7 days ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** If you’ve been working hard to build your career in the service industry and know the ins and outs of customer service then your passion for people and ability to help others is sure to pay off. Concentrix is expanding and we’re looking for Team Leaders to join our game-changers in our Vibrant Cape Town office. We’re a global...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa LRI Invest Full time

    Team Leader - Back Office Transaction Processing - Cape TownSummary of the positionThe Team Leader: Back Office Transaction Processing will be expected to manage and implement controls, process and all projects as well as to plan and manage the production cycle of the system reconciliations area between Decalog and Invest One with the existing management...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa National Debt Advisors Full time

    **National Debt Advisor is looking for a Team Leader to join their team!!!** **Responsibilities**: - Managing a team of sales Lead generators - Driving team targets in accordance with the department's KPI requirements - Evaluating data and using the information to boost productivity and ensure steady staff development. - Managing the collection book at...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Cape Town office where you’ll work on an exciting international...

  • Team Leader

    3 weeks ago

    Cape Town, South Africa The Faculty Full time

    We are seeking **a weekend team leader **who **resides anywhere in South Africa **on a** full-time basis **to join and manage our growing team of English tutors. Our expanding team is focused on demonstrating our core values which foster continuous learning and development. **Start Date**: - Immediate upon completion of the recruitment & training...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    Job AdvertYou've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining example as a...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values the importance of team playing and are ready to step up and lead by shining...

  • Team Leader

    4 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - You’ve been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off. We’re on the lookout for a determined individual who values...

  • Service Desk Team Leader

    4 weeks ago

    Cape Town, South Africa Mirus IT Full time

    At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of hours role, your shift pattern will be Monday - Friday 7pm - 3:30am (South African time) to support our night shift engineers. We...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Signal Hill Products Full time

    Signal Hill Products is looking for Team Leader (Sales) Position/Title: Team Leader (Sales)Reports To: District ManagerFunction: SalesArea: South Africa " Signal Hill Products has multiple Team Leader vacancies across South Africa "Overall Responsibility:The Team Leader is tasked with new business in the region, as well as maintaining and growing existing...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa amplify5 Full time

    Calling all Aviators Are you Ready to Take Flight?We are soaring to new heights at amplify5, and to ensure our journey is smooth, we are seeking a seasoned, charismatic, and dedicated Team Leader for our Travel and Aviation division.The role will entail leading, nurturing, and empowering our team of experts to deliver an exceptional customer experience...

  • Team Leader

    5 days ago

    Cape Town, South Africa Huntswood Full time

    **Job Overview**: As a team leader, you will lead, monitor, and inspire a group of advisors to achieve set goals that contribute to the growth of the department and wider organization. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and drive a culture of high...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Huntswood Full time

    Our Esure Customer Service division is looking to appoint a Team Leader within the Cape Town team.Job Purpose: Drive superior customer service performance delivered to Esure and their customers, by achieving outstanding levels of quality and operational efficiency.Technical Skills: Advanced report writing skills (proficient in Excel) High levels of...

  • Team Leader

    2 weeks ago

    Cape Town, Western Cape, South Africa Webhelp Full time

    AdvisorLocation Cape Town, South AfricaLanguage English***Job Advert: You've been working hard to build your career in the service industry and by now you know the ins and outs of customer service. Your passion for people and ability to help others is sure to pay off.We're on the lookout for a determined individual who values the importance of team playing...