Pet Client Care/ Retention Advisor

4 weeks ago


Centurion, South Africa OUTsurance Full time
Job Description

Responsibilities

  • Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family

  • Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance
  • Responsible to up-sell existing policies 

Skills and Competencies

Attitudes:

  • Client service oriented
  • Attention to detail/Quality oriented
  • Resilience
  • Deadline and results oriented/Work standards
  • Initiative
  • Enthusiastic and passionate about the job and the company
  • Effective at planning and organisation/Work management
  • Teamwork/Collaboration
  • Judgment/Problem solving
  • Adaptability
  • Integrity
  • Tolerance for stress

Skills: 

  • Selling skills
  • Interpersonal and communication skills
  • Negotiations
  • Keyboard skills
  • Administration skills
  • Influencing
  • Practical learning

Qualifications

Qualifications

  • Minimum Matric qualification or equivalent qualification
  • FAIS accreditation is essential
  • Applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed. Applicants without prior financial advice experience will not be prejudiced

 Experience 

  • Extensive Sales and Customer service experience is essential
  • Previous call centre experience - preferably in a client centric or sales environment
  • Previous call centre experience – preferably in a retention environment


Additional Information

  • An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

We are looking for ambitious, highly motivated and driven Customer Service enthusiasts



  • Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us. **Job Description**: **Responsibilities** - Our retention advisors are...


  • Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us. **Job Description** Responsibilities** - Our retention advisors are...


  • Centurion, Gauteng, South Africa OUTsurance Full time

    Job DescriptionResponsibilities Our retention advisors are responsible for handling difficult calls. It is their responsibility to retain clients and make sure these clients remain part of the OUTsurance family Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards...


  • Centurion, Gauteng, South Africa OUTsurance Full time

    Company DescriptionOUTsurance is a world-class profit orientated short-term & life insurer. You always get something OUT, in that we are vibrant, successful and values orientated with an awesome dynamic culture. Our success can be attributed to the OUTstanding people that work for us.Job Description:Responsibilities Our retention advisors are responsible for...


  • Centurion, South Africa Montego Pet Nutrition Full time

    **National Sales Manager (Pet Care Industry)** **Responsibilities**: - Develop and implement the national sales strategy in collaboration with the senior management team. - Set and achieve sales targets for the team and ensure that they are met or exceeded. - Develop and maintain relationships with key clients and customers. - Manage and motivate the sales...

  • Retentions Advisor

    3 weeks ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Client Care Advisor

    3 weeks ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Client Care Advisor

    2 weeks ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...

  • Pet Sales Advisor

    1 day ago


    Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work...

  • Client Care Advisor

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business andpeople from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...

  • Client Care Advisor

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme),and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business andpeople from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what...

  • Retention Advisor

    3 weeks ago


    Centurion, South Africa Momentum Insure Company Limited Full time

    **Introduction** **Role Purpose** Our advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure. **Requirements**: - Matric or equivalent -...


  • Centurion, South Africa OUTLife Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...

  • Pet Sales Advisor

    2 weeks ago


    Centurion, Gauteng, South Africa OUTsurance Full time

    Job DescriptionInteract with clients over the phoneDo quotes for Outsurance Pet and Checkers Pet ProductsProvide our clients with sound advice on Pet InsuranceCross Sell Personal OUTsurance products to clientsQualificationsRequirements:Candidate must be fit and proper, as this is a FAIS roleFlexible to work shifts up to 6pm on weekdays and work weekends...

  • Pet Sales Advisor

    4 weeks ago


    Centurion, South Africa OUTsurance Full time

    Job DescriptionInteract with clients over the phoneDo quotes for Outsurance Pet and Checkers Pet ProductsProvide our clients with sound advice on Pet InsuranceCross Sell Personal OUTsurance products to clientsQualificationsRequirements:Candidate must be fit and proper, as this is a FAIS roleFlexible to work shifts up to 6pm on weekdays and work weekends...

  • Retention Advisor

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

    IntroductionRole PurposeOur advisors within the Client Retentions environment will deal with client queries and complaints; specifically from clients that want to cancel their insurance; on all levels in a competent, efficient and professional way and in accordance with the values of Momentum Insure.Requirements: Matric or equivalent Relevant regulatory...

  • Retentions Advisor

    1 week ago


    Centurion, South Africa OUTsurance Full time

    **Company Description** OUTsurance has been propelling the South African insurance industry forward for the last 26 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high...

  • Retentions Advisor

    3 weeks ago


    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 25 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...


  • Centurion, South Africa Green Marble Recruitment Consultants Full time

    **Gauteng**, Centurion** **R16 000 - R16 000 Monthly Cost To Company (Market related)** Opportunity available as a Floor Manager based in Centurion. You will be responsible for creating a positive shopping experience for our customers and ensuring the smooth day-to-day operation of the store. You will lead a team of sales associates, manage inventory, and...

  • Retentions Advisor

    4 weeks ago


    Centurion, South Africa OUTsurance Full time

    Company Description OUTsurance has been propelling the South African insurance industry forward for the last 24 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values. Our continued success can be attributed to OUTstanding employees who set the bar high...