National Customer Manager

2 weeks ago


Johannesburg, South Africa DHL Full time
Job title : National Customer ManagerJob Location : Gauteng, JohannesburgDeadline : December 20, 2024Quick Recommended Links
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Key Responsibilities

  • Manage and develop a portfolio of prospects and existing customers.
  • Establish customer agreements, ensure pricing guidelines are applied, profitability targets are adhered to.
  • Develop and implement a strategy to major accounts in shortest possible time.
  • Exploit all opportunities from existing and potential customers.
  • Develop and implement a personal sales plan and call cycle that incorporates targets
  • Manage all customer related information through communication and sales tools
  • Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective measures.
  • Continuously develop DHL knowledge, commercial awareness and own skills.
  • Promote DHL brand image and values through own appearance & behaviour.

Minimum Requirements

  • Bcom Business Management degree
  • Excellent written and verbal Business English communication ability and skills
  • Own transport
  • Valid drivers license
  • 5 years experience in field sales (logistics / courier industry advantageous)
  • Experience in dealing with customers of large & established corporate firms.
  • Analytical skills
  • Computer Literacy
  • Ability to plan effectively
  • Knowledge of DHL Operations
  • Knowledge of Air Express Industry

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