National Customer Manager
2 weeks ago
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- Job by industries
Key Responsibilities
- Manage and develop a portfolio of prospects and existing customers.
- Establish customer agreements, ensure pricing guidelines are applied, profitability targets are adhered to.
- Develop and implement a strategy to major accounts in shortest possible time.
- Exploit all opportunities from existing and potential customers.
- Develop and implement a personal sales plan and call cycle that incorporates targets
- Manage all customer related information through communication and sales tools
- Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective measures.
- Continuously develop DHL knowledge, commercial awareness and own skills.
- Promote DHL brand image and values through own appearance & behaviour.
Minimum Requirements
- Bcom Business Management degree
- Excellent written and verbal Business English communication ability and skills
- Own transport
- Valid drivers license
- 5 years experience in field sales (logistics / courier industry advantageous)
- Experience in dealing with customers of large & established corporate firms.
- Analytical skills
- Computer Literacy
- Ability to plan effectively
- Knowledge of DHL Operations
- Knowledge of Air Express Industry
- Customer Service jobs
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