Import Logistics Administrator

2 weeks ago

Cape Town, South Africa O'Brien Recruitment Full time

Import Logistics Administrator

Location: Cape Town

We are seeking an Import Logistics Administrator to join our team in Cape Town. We're a fast-growing, innovative company looking for smart, creative, and hardworking individuals who value integrity. We offer a competitive compensation package that is flexible to meet your needs, a supportive work environment, and exciting challenges to keep you engaged.

Key Responsibilities:

  • Assist with administrative and coordination tasks following standard procedures and policies.
  • Support customer service and buying teams by:
    • Addressing customer order inquiries.
    • Handling complaints and finding solutions, including analyzing root causes.
    • Resolving supplier delivery issues.
  • Ensure timely delivery of customer orders, keeping customers informed about their order status and any changes.
  • Manage all inbound queries assigned to you.
  • Process purchase orders promptly, track them, and manage supplier deliveries to ensure stock availability.
  • Follow up on orders to identify and resolve any delays impacting customer deliveries.
  • Manage inventory transfers, respond to stock availability and delivery issues, and work with distribution centers to ensure timely orders.

Required Skills and Attributes:

  • Solution-focused with a positive attitude; self-motivated.
  • Strong organizational and prioritization skills.
  • Keen attention to detail.
  • Excellent written and verbal communication skills.
  • Ability to engage with both internal and external stakeholders at all levels.
  • Adaptable and a great team player.
  • Willing to learn new systems.

Qualifications:

  • Matric certificate.
  • At least 1 year of relevant industry experience.
  • Proficiency in MS Office.
  • Relevant tertiary qualifications are a plus.

Work Environment:

  • Employees are entrepreneurial, dynamic, customer-focused, and share a common goal of becoming leaders in e-commerce.
  • We foster a fun yet hard-working atmosphere, encourage ownership, collaborate to create solutions, and welcome feedback and new ideas for improvement.
  • We value action over ego and emphasize execution.

We Are Looking For Someone Who:

  • Communicates openly and respectfully.
  • Excels in both designing and executing solutions.
  • Uses data for decision-making and is analytical.
  • Is competitive, self-driven, and strives for excellence, understanding that greatness requires continuous effort.
  • Is passionate about e-commerce and delivering a top-notch customer experience.
  • Thrives in change and actively seeks better and faster solutions.
  • Approaches problems with a business mindset, incorporating technical and product insights.
  • Is curious, challenges the norm, and enjoys innovation.
  • Collaborates well with others and contributes to developing new ideas.
  • Thinks like a business owner and embodies intelligence, integrity, and a strong work ethic.

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