Senior Control Room Operator
3 weeks ago
Location: Durban
Employment Type: Fix term, Shift Work (12-hour shifts, rotation schedule)
Role Overview
My Client seeks a dedicated and detail-oriented Senior Control Room Operator to manage control room operations in a 24/7 environment.
This role requires the candidate to oversee real-time vehicle and responder dispatch, ensure effective client communication, and maintain operational efficiency.
The operator will also handle administrative tasks and lead the control room team.
Key Responsibilities
- Customer Interaction:
- Handle incoming calls and manage customer inquiries professionally.
- Open and manage WhatsApp groups for incident coordination.
- Address and resolve customer queries and complaints promptly, providing updates on outcomes.
- Dispatch and Monitoring:
- Dispatch responders effectively and monitor vehicle movements in real time.
- Ensure Journey Management Plans (JMPs) are prepared and followed.
- Documentation and Reporting:
- Accurately capture vehicle movements, fuel usage, and resource utilization data.
- Compile detailed reports, ensuring all documents are completed and submitted within deadlines.
- Control Room Operations:
- Conduct system checks to ensure communication tools (telephones, radios, tracking systems) are operational.
- Maintain a clean and organized workstation, adhering to sanitation protocols.
- Team Leadership:
- Provide on-the-job training for new staff, encouraging professional development.
- Ensure a seamless shift handover with all necessary information communicated clearly.
Qualifications and Experience
- High school diploma or equivalent; additional qualifications in logistics or operations are advantageous.
- Proven experience in a similar control room environment, with logistics experience preferred.
- Proficiency in Microsoft Office (Excel, Word, and SharePoint).
- Excellent verbal and written communication skills.
Working Conditions
- Shifts: 12-hour shifts on a rotation schedule, covering both day and night shifts.
- Environment: Office-based in Durban.
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