Senior Control Room Operator

3 weeks ago


Durban, South Africa The Legends Agency Full time

Location: Durban
Employment Type: Fix term, Shift Work (12-hour shifts, rotation schedule)

Role Overview

My Client seeks a dedicated and detail-oriented Senior Control Room Operator to manage control room operations in a 24/7 environment.

This role requires the candidate to oversee real-time vehicle and responder dispatch, ensure effective client communication, and maintain operational efficiency.

The operator will also handle administrative tasks and lead the control room team.

Key Responsibilities

  • Customer Interaction:
    • Handle incoming calls and manage customer inquiries professionally.
    • Open and manage WhatsApp groups for incident coordination.
    • Address and resolve customer queries and complaints promptly, providing updates on outcomes.
  • Dispatch and Monitoring:
    • Dispatch responders effectively and monitor vehicle movements in real time.
    • Ensure Journey Management Plans (JMPs) are prepared and followed.
  • Documentation and Reporting:
    • Accurately capture vehicle movements, fuel usage, and resource utilization data.
    • Compile detailed reports, ensuring all documents are completed and submitted within deadlines.
  • Control Room Operations:
    • Conduct system checks to ensure communication tools (telephones, radios, tracking systems) are operational.
    • Maintain a clean and organized workstation, adhering to sanitation protocols.
  • Team Leadership:
    • Provide on-the-job training for new staff, encouraging professional development.
    • Ensure a seamless shift handover with all necessary information communicated clearly.

Qualifications and Experience

  • High school diploma or equivalent; additional qualifications in logistics or operations are advantageous.
  • Proven experience in a similar control room environment, with logistics experience preferred.
  • Proficiency in Microsoft Office (Excel, Word, and SharePoint).
  • Excellent verbal and written communication skills.

Working Conditions

  • Shifts: 12-hour shifts on a rotation schedule, covering both day and night shifts.
  • Environment: Office-based in Durban.


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