Global Control Room Operations Manager
2 weeks ago
**Job Title:** Global Control Room Operations Manager
The Legends Agency is seeking a skilled and detail-oriented Global Control Room Operations Manager to manage control room operations in a 24/7 environment.
This role requires the candidate to oversee real-time vehicle and responder dispatch, ensure effective client communication, and maintain operational efficiency. The successful candidate will also handle administrative tasks and lead the control room team.
About the Role:
- Customer Interaction: Handle incoming calls and manage customer inquiries professionally, open and manage WhatsApp groups for incident coordination, address and resolve customer queries and complaints promptly, providing updates on outcomes.
- Dispatch and Monitoring: Dispatch responders effectively and monitor vehicle movements in real time, ensure Journey Management Plans (JMPs) are prepared and followed.
- Documentation and Reporting: Accurately capture vehicle movements, fuel usage, and resource utilization data, compile detailed reports, ensuring all documents are completed and submitted within deadlines.
- Control Room Operations: Conduct system checks to ensure communication tools (telephones, radios, tracking systems) are operational, maintain a clean and organized workstation, adhering to sanitation protocols.
- Team Leadership: Provide on-the-job training for new staff, encouraging professional development, ensure a seamless shift handover with all necessary information communicated clearly.
Qualifications and Experience:
- A high school diploma or equivalent; additional qualifications in logistics or operations are advantageous.
- Proven experience in a similar control room environment, with logistics experience preferred.
- Proficiency in Microsoft Office (Excel, Word, and SharePoint).
- Excellent verbal and written communication skills.
Working Conditions:
- Shifts: 12-hour shifts on a rotation schedule, covering both day and night shifts.
- Environment: Office-based in Durban.
Estimated Salary Range: R250,000 - R350,000 per annum, depending on experience.
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