Rooms Division Manager

7 months ago

Durban, South Africa Marriott International, Inc Full time

**Job Number** 24021122

**Job Category** Rooms & Guest Services Operations

**Location** Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR
- 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Food and Beverage and Rooms Operations**
- Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
- Coordinates all Food & Beverage functions and communication.
- Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

**Managing Property Operations and Department Budgets**
- Conducts walk-through to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
- Motivates team to achieve operational excellence; encouraging calculated risk-taking.
- Maintains profit margins without compromising guest or employee satisfaction.
- Maintains the property as a safe and secure facility for guests and employees.

**Managing the Guest Experience**
- Fosters employee commitment to providing excellent service, hosts/participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
- Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
- Attends pre
- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.
- Incorporates guest satisfaction as a component of staff/operations meetings.
- Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

**Supporting the Sales and Marketing Strategy**
- Assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness.
- Advises brand and regional team of growth opportunities.
- Participates in sales calls, local events and site visits with members of the sales team to acquire business.
- Assists the General Manager in researching and analyzing new products, pricing and services of competition.

**Managing and Conducting Human Resources Activities**
- Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
- Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
- Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
- Coaches by providing specific feedback to improve employee performance.
- Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
- Assists in coordinating the development and communication of emergency procedures.
- Celebrates successes and publicly recognizes the contributions of employees.
- Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
- Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
- Provides support for operational functions as needed to meet business needs.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for

  • Rooms Division Manager Umhlanga

    1 month ago

    Durban, South Africa Marriott International, Inc Full time

    **Additional Information** **Job Number**24206746 **Job Category**Rooms & Guest Services Operations **Location**Protea Hotel Durban Umhlanga, Protea Mall, Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa, 4320 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for the management...

  • Rooms Division Manger

    5 months ago

    Durban, South Africa HotelJobs.co.za Full time

    We have an exciting opportunity for an Experienced Rooms Division Manager for our Hotel in Umhlanga Primary function of the role: - Greet all guests at all times. - Check in/out guests and offer assistance at all times. - Arrange any requests from guests within the boundaries as stipulated by the hotel or ensure that the team follows through. - Recruit...

  • (595) Control Room Operator

    4 days ago

    Durban, South Africa South African Reserve Bank Full time

    **Brief description** The main purpose of this position is to support the securing of the facilities, personnel and assets of the South African Reserve Bank (SARB), Durban Cash Centre, by means of electronic security systems. **Detailed description** - Control the access/egress of personnel and visitors through the electronic access control systems. -...

  • Global Control Room Operations Manager

    1 month ago

    Durban, KwaZulu-Natal, South Africa The Legends Agency Full time

    **Job Title:** Global Control Room Operations ManagerThe Legends Agency is seeking a skilled and detail-oriented Global Control Room Operations Manager to manage control room operations in a 24/7 environment.This role requires the candidate to oversee real-time vehicle and responder dispatch, ensure effective client communication, and maintain operational...

  • Control Room Operator

    1 month ago

    Durban, South Africa DRAGON PROTECTION SERVICES Full time

    CONTROL ROOM OPERATOR Dragon Protection Services requires a motivated individual to join our team as Control room Operator. The successful incumbent will be responsible but not limited to monitoring the cameras, posting and monitoring of staff and compiling reports on what was observed. The Control Room Operator's primary purpose is to oversee, co-ordinate...

  • Control Room Operator

    3 months ago

    Durban, South Africa Ganga Plumbers Full time

    CONTROL ROOM OPERATOR 29/10/2024 Must be willing to work 2 Saturdays and 1 Sunday and manage after hour phone calls 1 week in a month Must be willing to work in a fast-paced environment and be available immediately. Be able to coordinate and communicate with field operators, engineers, maintenance teams, and other staff to address issues or maintain...

  • Resident Manager

    5 months ago

    Durban, South Africa HotelJobs.co.za Full time

    A 4* resort hotel with over 100 rooms, restaurant, conference facilities, outdoor activities and a golf course seeks an experienced Resident Manager matching the following requirements: - Hotel management diploma - Minimum 3 years in a senior management role such as Rooms Division Manager, Resident Manager or Deputy GM in a resort or hotel with over 90...

  • Security Control Room Officer

    7 months ago

    Durban, South Africa DRAGON PROTECTION SERVICES Full time

    CONTROL ROOM OPERATOR Dragon Protection Services requires a motivated individual to join our team as Control room Operator. The successful incumbent will be responsible but not limited to monitoring the cameras, posting and monitoring of staff and compiling reports on what was observed. The Control Room Operator's primary purpose is to oversee, co-ordinate...

  • Housekeeping Room Attendant

    6 days ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 22145473 **Job Category** Housekeeping & Laundry **Location** Protea Hotel Karridene Beach, Old South Coast Road, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **The impact you’ll make** When a guest walks into any of our rooms -...

  • Store Room Manager On Cruise Ships

    6 days ago

    Durban, South Africa Portside Consulting Full time

    Would you like to work for one of the most popular cruise lines in the world? Now is your chance to join a dynamic Provisions team onboard. Every ships needs a lot of supplies to make sure that guests have everything they need. We are looking for organized, experienced, Store Room Managers who will be responsible for and control all receiving, storing,...

  • Housekeeper and Room Attendant

    4 days ago

    Durban, South Africa CareerfinderZA Full time

    Key Performance Area: Check incoming laundry for stains and/or damage Follow laundry care labels Sort laundry by classification and colour Wash: linen, towels, Tableware Dry Cleaning: Send to Personal Cleaners Pre-treat and rinse heavily soiled items Operate washing machines, tumble dryers and roller irons/hand iron Adhere to correct load levels Remove lint...

  • Box Room Operator- Durban

    7 months ago

    Durban, South Africa Fidelity Services Group Full time

    **BOX ROOM OPERATOR** **Reporting to the Operations Manager** The above position is vacant at our Sasolburg Branch. The overall purpose of this position is to distribute and receive consignments. **Minimum Requirements**: - Clear criminal record - PSIRA accredited with a minimum Grade C qualification (advantageous) - At least 1 years’ experience in...

  • Hotel Director

    4 months ago

    Durban, South Africa Manhattan Group Full time

    **Hotel General Manager Opportunity - Nigeria** **Luxury Boutique Property with Fine Dining** We are seeking a General Manager to lead the operations of a premier hotel in Nigeria, known for its signature fine dining experience and exceptional guest service in the rooms division. **Key Responsibilities**: - **Guest Experience & Services**:Craft...

  • Box Room Operator- Durban

    3 months ago

    Durban, South Africa Fidelity Services Group Full time

    **FCS** **Reporting to the Branch Manager** The above position is vacant at our Durban Branch. The overall purpose of this position is to distribute and receive consignments. **Minimum Requirements**: - Clear criminal record - PSIRA accredited with a minimum Grade C qualification is advantageous - At least 1 years’ experience in security industry or...

  • Site Control Room Coordinator

    2 weeks ago

    Durban, South Africa PepsiCo Full time

    **Responsibilities**: The tasks of the Site Control Room Co-ordinator are not limited to the following: - In line with the Country broader strategy, assist the Site Security Supervisor in implementing the Site Security Plan to identify, assess and mitigate risks to PepsiCo’s associates, facilities, proprietary information, and brand/reputation. - Assist...

  • Debtors Clerk

    7 months ago

    Durban, South Africa Bravo Group Manufacturing (Lounge Division) Full time

    **VACANCY** A vacancy exists for a **Debtors Clerk** in the Shared Services division based in Durban for the Lounge Division of Bravo Brands. The Debtors Clerk will be responsible to provide an efficient and effective service to the Debtors administrative function. **Qualifications required** - Grade 12 / Matric / NQF level 4, - Credit Management -...

  • Control Room Operator

    7 months ago

    Durban North, South Africa Asset Security Full time

    Canidate must have control room experience and be familiar with Watch manager software. Canidate must reside in and around durban north. Canidate must have Microsoft Office experience. **Salary**: R6,000.00 - R8,000.00 per month Ability to commute/relocate: - Durban North, KwaZulu-Natal: Reliably commute or planning to relocate before starting work...

  • Mgr-rooms Operations I sa

    7 months ago

    Durban, South Africa Marriott International, Inc Full time

    **Job Number** 23098509 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Durban Umhlanga Ridge, 14 Palm Boulevard, Durban, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all...

  • Tool Room Charge Hand

    7 months ago

    Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Durban- Salary- R500k - R420k- Job Type- Permanent- Education- Trade Test + MDP- Experience- 5-8 years' experience- Reference- NP10082021GR- - manufacturing.jobs(at)staffingprojects.co.za- Fax- 0867182240Hot in, if you are a Tool Room Charge Hand this is a fantastic opportunity to be a part of a very successful FMCG...

  • Tool Room Charge Hand

    7 months ago

    Durban, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Manufacturing Jobs in Durban- Salary- R500k - R420k- Job Type- Permanent- Education- Trade Test + MDP- Experience- 5-8 years' experience- Reference- NP10082021GR- - manufacturing.jobs(at)staffingprojects.co.za- Fax- 0867182240Hot in, if you are a Tool Room Charge Hand this is a fantastic opportunity to be a part of a very...