Travel Consultant: Lodge Reservations

4 weeks ago


Johannesburg, South Africa ABC Worldwide Full time

We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.

 

KEY OUTPUTS

  • Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via email
  • Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
  • Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
  • Ensuring turnaround times are strictly adhered to according to standard operating practices
  • Proactive selling of products and services ensuring the best possible itinerary for the guests
  • Saturday duty on a rotation basis
  • Public Holiday duty on a rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions
  • Upholding the values of the company; Care of the people, Care of land and Care of the wildlife

 

KNOWLEDGE REQUIRED

  • A good knowledge on any of the destinations that the company promote within South, Southern and East Africa
  • An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
  • Good understanding of delivering excellent service to agents / guests
  • An in-depth knowledge of Tourplan or a similar booking system
  • A willingness and aptitude to learn
  • Good organisational ability
  • Lateral thinking ability
  • Initiative

 

KEY SKILLS REQUIRED

  • Communication skills and fluent in written and spoken English
  • Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
  • Computer literate with experience with Word, Excel, PowerPoint and Outlook
  • Web reporting portal
  • Understanding of travel industry through study or work experience
  • Market knowledge and how it operates
  • Attention to detail
  • Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
  • Working knowledge of Tourplan, WETU and GDM
  • Understanding of quantitative and qualitative data
  • Relevant understanding of the Business to create strategy and making commercial decisions
  • Sales process and methodologies
  • Sales and Brand representation
  • Experiential creativity (crafting experiences)
  • Guest / Client delight
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Speed reading and speed typing
  • Paperless filing and Database filing and management
  • Good organisational ability
  • Initiative
  • High energy levels needed
  • Must be able to ADD VALUE
  • Able to travel; flexibility in terms of working hours
  • Self-driven; very responsible but fun; passionate about the company
  • Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and self-motivation to meet deadlines and keep on top of your job
  • Willingness / ability to share information and teach and inspire others

EXPERIENCE REQUIRED

  • Must have at least 10 or more years tour operating experience
  • Tourplan experience is an advantage
  • Wetu experience is an advantage


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