Travel Consultant: Lodge Reservations
4 weeks ago
We are looking for a dynamic, enthusiastic, service driven team player to join the Lodge Wholesale team.
KEY OUTPUTS
- Constant, consistent interaction and clear communication with colleagues, agents, operators, guests and suppliers, telephonically and via email
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of the company; Care of the people, Care of land and Care of the wildlife
KNOWLEDGE REQUIRED
- A good knowledge on any of the destinations that the company promote within South, Southern and East Africa
- An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
- Good understanding of delivering excellent service to agents / guests
- An in-depth knowledge of Tourplan or a similar booking system
- A willingness and aptitude to learn
- Good organisational ability
- Lateral thinking ability
- Initiative
KEY SKILLS REQUIRED
- Communication skills and fluent in written and spoken English
- Organisational skills which include time management and prioritising of tasks which will require a person who likes dealing with detail
- Computer literate with experience with Word, Excel, PowerPoint and Outlook
- Web reporting portal
- Understanding of travel industry through study or work experience
- Market knowledge and how it operates
- Attention to detail
- Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
- Working knowledge of Tourplan, WETU and GDM
- Understanding of quantitative and qualitative data
- Relevant understanding of the Business to create strategy and making commercial decisions
- Sales process and methodologies
- Sales and Brand representation
- Experiential creativity (crafting experiences)
- Guest / Client delight
- Teamwork and interpersonal skills
- Conflict management and resolution
- Speed reading and speed typing
- Paperless filing and Database filing and management
- Good organisational ability
- Initiative
- High energy levels needed
- Must be able to ADD VALUE
- Able to travel; flexibility in terms of working hours
- Self-driven; very responsible but fun; passionate about the company
- Proactive, have a sense of urgency and be able to act quickly to resolve problems
PERSONAL CHARACTERISTICS
- Good interpersonal skills
- Sense of urgency
- Passionate about guest delight
- Diligence and self-motivation to meet deadlines and keep on top of your job
- Willingness / ability to share information and teach and inspire others
EXPERIENCE REQUIRED
- Must have at least 10 or more years tour operating experience
- Tourplan experience is an advantage
- Wetu experience is an advantage
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Johannesburg, Gauteng, South Africa ABC Worldwide Full timeJob Title: Travel Consultant: Lodge ReservationsWe are seeking a highly skilled and experienced Travel Consultant to join our Lodge Wholesale team. As a key member of our team, you will be responsible for managing the reservations process, including handling bookings from quote to finalization, invoicing, and travel documents.Key Responsibilities:Develop and...
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