Consultant (Travel/tourism)

3 weeks ago


Johannesburg, South Africa Black Pen Recruitment Full time

Our client is Southern Africas leading integrated tourism group, operating businesses which range from travel management companies, hotels, lodges and restaurants to craft, curio and jewellery shops and foreign exchange bureaux. They are driven by a commitment to exceptional quality, service and value; its people-centred business philosophy; the development of mutually rewarding partnerships; constant innovation; and world-class technology.

**Job Location**:Bryanston

**Job Type**:On-site l Full-time

**Requirements**:
- Minimum of 5 years of experience in leisure travel and 10 years overall in the travel industry.Matriculation Qualification.Travel Diploma.Completion of beginner, intermediate, and advanced fares coursesCompleted AGM course.

**Advantageous**:

- Call center training
- Customer service training.

**Responsibilities**:
Capable of facilitating bookings through various online booking systems, portals, or mediums such as AGM, Travelit, and Digital Trip and proficiency in TravelIT.Ability to handle package bookings through tour operators and self-package deals.Proficient in issuing domestic and international reservations, including hotels, car rentals, air travel, transfers, B&B accommodations, etc.Capable of offering navigational and technical support for the online portal, Travelit.Provide troubleshooting assistance to online users when necessary and a thorough understanding of all ISO compliance requirements.Ensure correct fee charging at the time of ticketing, including invoicing and referral bookings and issue all vouchers accurately and promptly to clients and suppliers.Maintain an up-to-date, un-invoiced ticket list as well as issue all vouchers accurately and promptly to clients and suppliers and the proficient processing of refunds accurately.Identify opportunities for additional income and cost savings when quoting and build and nurture relationships with clients as well as display a client-centric mentality, consistently providing exceptional service.Attend company meetings, functions, team-building activities, and training sessions.Full comprehension of SOP procedures in line with ISO and company compliance.
- Black Pen Recruitment is the leading recruitment agency worldwide with headquarters based in **Malta (Europe) **and **Cape Town (South Africa)**.



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