Account Director

3 months ago

Cape Town, South Africa Incubeta Full time

The Account Director is the strategic leader responsible for overseeing and nurturing a portfolio of clients. Their core role involves fostering strong client relationships, developing tailored digital strategies to meet business objectives, and ensuring the successful execution of these strategies across various channels. They are also responsible for the financial health of their accounts, including budgeting, forecasting, and profitability monitoring. 

Additionally, the Account Director plays a crucial role in team leadership and development, mentoring and guiding Account Managers to reach their full potential.

This role is required to provide leadership to internal teams, particularly Account Managers, within their client portfolio. Mentorship and growth of Account Managers is a key requirement.

Purpose of this role

The purpose of the Account Director is to manage and grow a portfolio of clients to deliver business growth for them and for Incubeta. 

Place Within Organisation
  • Leads a portfolio of accounts, across client service and into operations, media planning, consultancy and delivery. 
  • Collaborates with counterparts in other teams to identify better ways of working and / or new services. 
Key Responsibilities

Client Relationship Management:

  • Act as the primary point of contact for key clients, building and maintaining strong, long-lasting client relationships.
  • Fully understand clients' business objectives and develop tailored digital strategies to meet those objectives.
  • Conduct regular client meetings, including weekly status updates and quarterly business reviews.

Strategic Account Leadership:

  • Develop and implement comprehensive digital strategies across various channels, including SEO, Google Ads, GMP, social media and creative enablement.
  • Drive the development of client roadmaps and ensure alignment with overall business goals.
  • Present solution pitches, media strategies, and performance reports to clients, providing actionable insights and recommendations.

Financial Management:

  • Develop, manage, and oversee client financial plans, including budgeting, forecasting, and profitability monitoring.
  • Negotiate commercials and ensure the financial health of client accounts.
  • Ensure accurate monthly billing, forecasting, and profitability management.

Service Excellence:

  • Collaborate with Technical Specialists and Team Leads to deliver high-quality digital solutions and campaigns.
  • Ensure accurate and insightful reporting, closing the loop on insights and opportunities.
  • Oversee QA processes and ensure deliverables meet client expectations and agency standards.

Team Leadership and Development:

  • Mentor and grow Account Managers, providing leadership and skills development to prepare them for senior roles.
  • Empower team members to leverage their strengths and contribute to client success.
  • Foster a collaborative and supportive team environment.

Operational Excellence:

  • Manage projects and campaigns from inception to completion, ensuring they are delivered on time and within budget.
  • Ensure adherence to internal processes and workflows, driving efficiency and effectiveness.
  • Provide clear and detailed briefs, including budgets, timelines, deliverables, and relevant codes for timesheet management.

Knowledge and Skill Development:

  • Stay current with industry trends and emerging digital marketing technologies.
  • Continuously upskill on Incubeta services and broader business trends to provide innovative solutions to clients.
Qualifications & Experience:
  • Bachelor's Degree or Equivalent: A degree in Marketing, Business, Communication, or a related field is preferred.
  • Proven Experience: Senior experience in Account Management, with at least 3 years in a leadership role within a digital advertising agency or marketing communications environment.
  • Demonstrated Digital Experience: Recent and involved experience in developing, rolling out and reporting on digital campaigns across Meta, Google, Display&Video360, Third Party Publishers, TikTok, Linkedin and X. 
  • Proven Track Record: Of managing and growing key client accounts in a digital marketing agency setting.

Skills:

  • Strong understanding of digital marketing channels and tools (e.g., SEO, Paid Media (Google and Social Media) and creative enablement)
  • Excellent communication and presentation skills, with the ability to articulate complex ideas and strategies clearly.
  • Strong financial acumen, with experience in budgeting, forecasting, and profitability management.
  • Proven leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in project management tools and software.
    • Google Product Suite (Gmail, Sheets, Slides, Docs, LookerStudio)
    • Microsoft Office (Excel & Powerpoint)

Advantageous

  • Monday.com project management 
  • Harvest Time Management 
  • Google Ads Certifications
  • Meta Blue Print Certifications
  • Google Analytics 4 Certifications
  • Google Marketing Platform Media Modules (DV360, CM360, SA360) Certifications
Personal Attributes:
  • Strategic thinker with a client-centric approach.
  • Highly organized and detail-oriented.
  • Proactive and results-driven.
  • Ability to thrive in a fast-paced, dynamic environment.
  • Excellent interpersonal skills and ability to build strong relationships with clients and internal teams.
Incubeta Company Values: 
  • Earn Trust: Focused on maintaining and increasing customer focus, works with the customer in mind earning trust along each step with clients and colleagues
  • Help Others Succeed: Makes an active contribution to a joint result (organizational target) or to resolving problems or conflicts. Think in terms of possibilities. Is able to solve issues and problems in a timely and effective manner, working as a team.
  • Dare to Lead: Is willing to improve individual performance and stimulate others to act accordingly. Setting the standard and example. Being solution driven.
  • Exceed Expectations: Carries out tasks without help from others; takes command of problem situations and aims to achieve more than the basic requirements. Goes above and beyond the basic expectations of the role and the business.

Equal Opportunity Employer: Incubeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Application Process:

If you feel you meet the criteria please kindly submit your resume, cover letter, and portfolio of relevant work. Applications will be reviewed on a rolling basis until the position is filled.Please take note that if you do not receive a response within 2 weeks of applying, you should consider your application as unsuccessful.

  • Account Director

    5 months ago

    Cape Town, South Africa Incubeta Full time

    **OVERVIEW OF JOB DESCRIPTION** The Account Director is responsible for the successful leadership of the client’s business team across all relevant services, to deliver solutions that will ultimately grow Incubeta’s clients’ business as well as its own. This would include the development and management of client strategies and / or solutions, as well...

  • Account Director

    1 month ago

    Cape Town, Western Cape, South Africa Recruitment Room Full time

    {"h1": "Client Director Role at Recruitment Room", "p": "As a Client Director at Recruitment Room, you will be responsible for driving the growth of our software business with existing and new customers. You will be an integral part of our account management team, working collaboratively to meet and exceed client expectations. Your primary goal will be to...

  • Senior Account Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Machine_ Full time

    Job Title: Group Account DirectorAbout the Role:We are seeking a highly experienced and skilled Group Account Director to join our team at Machine_. As a Group Account Director, you will be responsible for leading a portfolio of client accounts and building strong, long-lasting relationships with our clients.Key Responsibilities:Strategically lead client...

  • Account Director

    1 month ago

    Cape Town, South Africa Recruitment Room Full time

    What we are looking forClient Director is an Individual Contributor role and will be responsible for overall software growth for our customers. Youd be an integral member of our account management team working collaboratively to meet and exceed client expectations. We will look to you to grow from an existing software base as well as sell software to new...

  • Account Director

    3 weeks ago

    Cape Town, South Africa Bulbshare Full time

    We’re on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading-edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé, L’Oréal, Samsung) by creating unique online communities that collaborate and provide real-time insights, ideas and...

  • Account Director

    4 months ago

    Cape Town, South Africa Machine_ Full time

    Company Description **Company Description** Machine_ is a creative-solutions agency represented across Cape Town, Johannesburg and Durban, and is home to over 100 adventurous minds. At Machine_ we believe that intuition and gut feel aren’t enough. That’s why everything we do starts with solving a problem. Our solutions are born from human behaviour,...

  • Group Account Director

    4 weeks ago

    Cape Town, Western Cape, South Africa HelloKindred Full time

    Job Title: Group Account DirectorWe are seeking a highly skilled and experienced Group Account Director to lead our team in delivering exceptional results for our clients. As a Group Account Director, you will be responsible for overseeing the day-to-day running of influencer campaigns, managing teams, and collaborating with stakeholders to deliver...

  • Pr Account Director

    5 months ago

    Cape Town, South Africa Clockwork Media Full time

    We are looking for an Account Director (AD) who can effectively handle a wide range of assignments, projects, and clients with a high degree of success and independence. The AD should demonstrate a high level of professional knowledge and skills in the digital space. They should be capable of managing and overseeing either one large account or several...

  • Account Manager/Account Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Ad Talent Africa Full time

    Job Title: Account Manager/Account DirectorWe are seeking an experienced Account Manager/Account Director to join our Client Services team at Ad Talent Africa. As a key member of our team, you will be responsible for managing and overseeing the successful execution of experiential marketing campaigns and projects from inception to completion.Key...

  • Group Account Director

    1 month ago

    Cape Town, Western Cape, South Africa Machine_ Full time

    Job Title: Group Account DirectorJob Summary:We are seeking a highly experienced Group Account Director to lead our client service team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to deliver exceptional results for our clients.Key Responsibilities:Lead a team of...

  • Group Account Director

    4 weeks ago

    Cape Town, Western Cape, South Africa Machine_ Full time

    Job Title: Group Account DirectorJob Summary:We are seeking a highly experienced Group Account Director to lead our client service team and drive business growth. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to deliver exceptional client results.Key Responsibilities:Lead a team of account...

  • Integrated Account Director

    4 months ago

    Cape Town, South Africa HYH SAEUUK Full time

    **The Integrated Account Director is responsible for the overall effective and efficient project planning, and strategic alignment, implementation, execution and management of all projects and campaigns. TheIntegrated Account Director will identify, lead and build trusted and loyal client relationships by exceeding clients expectations, offering service...

  • Digital Account Director

    3 weeks ago

    Cape Town, Western Cape, South Africa Incubeta Full time

    Job Title: Digital Account DirectorWe are seeking a highly skilled Digital Account Director to join our team at Incubeta. As a key member of our client service team, you will be responsible for leading a portfolio of clients and developing tailored digital strategies to meet their business objectives.Key Responsibilities:Client Relationship Management: Act...

  • Group Account Director

    1 month ago

    Cape Town, Western Cape, South Africa HelloKindred Full time

    Job Title: Group Account DirectorWe are seeking a highly skilled Group Account Director to lead our client's influencer marketing efforts. As a key member of our team, you will be responsible for developing and executing strategic plans to drive business growth and deliver exceptional results.Key Responsibilities:Develop and implement influencer marketing...

  • Account Director

    3 weeks ago

    Cape Town, Western Cape, South Africa Recruitment Room Full time

    {"h3": "About the Role ", "p": "As a Client Director at Recruitment Room, you will be responsible for driving the growth of our software business with existing and new customers. You will be an integral part of our account management team, working collaboratively to meet and exceed client expectations. Your primary goal will be to expand and develop new...

  • Account Director

    4 weeks ago

    Cape Town, South Africa Dentsu Full time

    Carat is a dynamic media agency committed to delivering innovative and effective media solutions for our clients. We value creativity, collaboration, and a results-driven approach. At Carat we put our people first, we empower and grow them, whilst always striving for excellence. We lead with positivity, purpose, and ultimate accountability. Purpose of the...

  • Director

    2 months ago

    Cape Town, South Africa Western Cape Department of Health Full time

    Closing Date- 2024/09/30- Reference Number- WCG240830-1- Tracking Number- POCS 03/2024- Job Title- Director: Crime Prevention Centre, Ref No. POCS 03/2024- Department- Police Oversight and Community Safety- Salary level- 13- Enquiries- Mr H Arendse at (021) 483 4861- Job Type- Permanent- Location - Country- South Africa- Location - Province- Western Cape-...

  • Account Director

    2 weeks ago

    Cape Town, South Africa Dentsu Aegis Network Ltd. Full time

    Time left to apply: End Date: October 18, 2024 (2 days left to apply) Job Requisition ID: R1076398 Carat is a dynamic media agency committed to delivering innovative and effective media solutions for our clients. We value creativity, collaboration, and a results-driven approach. At Carat, we put our people first, empower and grow them, whilst always...

  • Account Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Ogilvy Full time

    The Account Director will serve as the primary point of contact between Ogilvy Cape Town and our valued clients. This role requires a proactive and client-focused individual who can build strong relationships, manage projects with precision, and collaborate with cross-functional teams to drive success.Key Responsibilities:Client Relationship Management:...

  • Deputy Director: Financial Accounting

    2 weeks ago

    Cape Town, Western Cape, South Africa Western Cape Government Full time

    Job Opportunity: Deputy Director: Financial AccountingWe are seeking a highly skilled and experienced individual to lead our financial accounting team. The successful candidate will be responsible for developing, reviewing, and implementing financial accounting systems and procedures in line with relevant legislation, regulations, frameworks, and...