L'Oréal SA_ Education Manager
2 months ago
KEY JOB ACCOUNTABILITIES
To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs. Impersonate and transmit brand values to the distribution - Identify professional talents in the market, recruit, train and promote them as trainers (for PPD: identification of hairdressers for portfolio) Train the technical education teams on new modules, engage sales & marketing teams around education - Keep an eye on competition and report qualitative feedback from the field Develop the country’s training program, in line with the marketing plan Recruit, develop and manage his/her teams. Ensure development of expertise and know-how - Build and maintain a network of consultants and artists in the beauty businessNational Education Manager PPD (ADDITIONNAL)
Defines local education strategy, in line with local PPD / Brand activation strategy and global PPD/ Brand education strategy. Animates, Develops and coaches the Brand Education Experts. Animates the Education Community when Multibrand Education Manager. Deploys global or personalized education programs for clients and collaborators. These programs can include face to face, events, digital via Access or in salon education. In charge of activation and local content of Access. Strategizes and tracks education performance through global and local KPISPROFESSIONAL & TECHNICAL COMPETENCIES
EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
Master brand identity and knows sense of purpose Masters fundamental knowledge : products, categories, gestures, sales and service Master competition, market, clients, and trends knowledgeDRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
Elaborates service & retail education plans aligned with business priorities Cooperates with ° internal and external stakeholders guarantying a consistent customer experience Pilots & monitors Retail Education's EfficiencyDESIGNS,TRANSMITS & EMPOWER
Designs appropriate learning solutions for Customer Experience Delivers & transmits Education Contents Provides personalized follow-up & coaching Animates learning communities with passionELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE
Fosters empathy Knows customer profiles & transmits customer centricity Continuously elevates services standards and POS execution according to brand specificitiesL'ORÉAL COMPETENCIES
INNOVATOR STRATEGIST PEOPLE DEVELOPER INTEGRATOR ENTREPRENEURWe are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability. We adhere to all local Labour Relations legislation.
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