L'Oréal Sa_ Education Manager

2 weeks ago


Johannesburg, Gauteng, South Africa L'Oreal Usa Full time

To foster and drive efficiently the sell-out through ensuring the best technical mastery of brand products in Stores, implementing international programs.

Impersonate and transmit brand values to the distribution - Identify professional talents in the market, recruit, train and promote them as trainers (for

LDB:
identification of hairdressers for portfolio)Train the technical education teams on new modules, engage sales & marketing teams around education - Keep an eye on competition and report qualitative feedback from the fieldDevelop the country's training program, in line with the marketing planRecruit, develop and manage his/her teams. Ensure development of expertise and know-how - Build and maintain a network of consultants and artists in the beauty businessNational Education Manager LDB (ADDITIONNAL)
Defines local education strategy, in line with local LDB / Brand activation strategy and global LDB/ Brand education strategy.
Animates, Develops and coaches the Brand Education Experts.
Animates the Education Community when Multibrand Education Manager.
Deploys global or personalized education programs for clients and collaborators. These programs can include face to face, events, digital via Access or in salon education.
In charge of activation and local content of Access.
Strategizes and tracks education performance through global and local KPISPROFESSIONAL & TECHNICAL COMPETENCIES
EMBODIES BRAND IDENTIY & KNOWS SELECTIVE BEAUTY UNIVERSE
Master brand identity and knows sense of purposeMasters fundamental knowledge : products, categories, gestures, sales and serviceMaster competition, market, clients, and trends knowledgeDRIVES BUSINESS THROUGH SERVICE & RETAIL EDUCATION
Elaborates service & retail education plans aligned with business prioritiesCooperates with 360° internal and external stakeholders guarantying a consistent customer experiencePilots & monitors Retail Education's EfficiencyDESIGNS,TRANSMITS & EMPOWER
Designs appropriate learning solutions for Customer ExperienceDelivers & transmits Education ContentsProvides personalized follow-up & coachingAnimates learning communities with passionELEVATES CUSTOMER EXPERIENCE & SERVICE ATTITUDE

Knows customer profiles & transmits customer centricityContinuously elevates services standards and POS execution according to brand specificitiesINNOVATORSTRATEGISTPEOPLE DEVELOPERINTEGRATORENTREPRENEURWe are an Equal Opportunity Employer and take pride in a diverse environment.

We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability.

We adhere to all local Labour Relations legislation.
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