Tourism and Property Manager

2 days ago

Pretoria, South Africa Bright Placements Full time
Our client is seeking an experienced and highly organized Tourism and Property Manager to oversee and manage a diverse portfolio of properties, including resorts, vacation rentals, and tourism-related facilities. This role involves strategic and operational management to ensure optimal performance, guest satisfaction, and revenue growth across all properties.

Key Responsibilities:
Multi-Property Management:
  • Oversee operations, maintenance, and management of multiple tourism properties.
  • Implement consistent operational standards to ensure high quality, safety, and guest satisfaction.
  • Coordinate with on-site managers and staff to address property-specific needs and challenges.
  • Conduct regular property inspections to assess conditions and address issues.
Financial Oversight:
  • Manage property budgets, ensuring alignment with financial objectives and maximizing profitability.
  • Monitor financial performance, occupancy rates, revenue, and expenses across all properties.
  • Develop and implement pricing strategies and revenue management tactics to optimize property performance.
Marketing and Tourism Development:
  • Lead marketing initiatives to promote properties across various platforms and channels.
  • Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy.
  • Plan and coordinate promotional events and activities to enhance visitor experiences.
Guest Relations:
  • Ensure high guest service standards, addressing inquiries, complaints, and feedback professionally.
  • Monitor and improve guest satisfaction based on feedback to enhance the visitor experience.
Staff Leadership and Development:
  • Develop and implement training programs to uphold high service standards.
  • Foster a culture of teamwork, professional development, and accountability among staff.
Maintenance and Compliance:
  • Oversee property maintenance and ensure properties are kept in excellent condition.
  • Ensure compliance with local regulations, licensing requirements, and safety standards.
  • Manage vendor relationships for maintenance, landscaping, and other outsourced services.
Strategic Planning and Reporting:
  • Develop long-term strategies for property improvements, upgrades, and service expansion.
  • Report regularly to senior management on performance indicators, challenges, and growth opportunities.
Qualifications:
  • Bachelor’s degree in Hospitality Management, Property Management, or a related field (preferred).
  • 5+ years of experience in tourism, hospitality, or property management with a focus on multi-property oversight.
  • Strong leadership and management skills, capable of overseeing multiple locations and diverse teams.
  • Financial acumen with experience in budgeting, forecasting, and revenue management.
  • Excellent communication, organizational, and problem-solving skills.
  • Proficiency with property management software and industry-related technology.
  • Knowledge of local tourism trends, real estate, and regulatory requirements.

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