See more Collapse

Administrator Section 37 C

2 months ago

Johannesburg, South Africa Salt Employee Benefits Full time

The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the coordination of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral claims process whilst meeting production standards. The purpose of this role is to provide efficient administration and verification service in respect to quality assurance of risk claims that results in the improvement of client service and to minimize financial risk.

Specialist Requirement :

  • Perform all Section 37C related activities which include the complete death claim processing cycle of all death claims, all death related enquiries and complaints.
  • Liaise with members, beneficiaries, employers and/or relevant stakeholders in a professional manner in order to obtain and clarify details regarding the claims (both verbal and written).
  • Quality assure and review the death claim documentation in order to ensure the documentation is accurate, complete and compliant with relevant legislation.
  • Liaise with the relevant affiliations in order to resolve issues around incorrect or incomplete documentation.
  • Prepare investigation report detailing findings together with motivation for the distribution of the benefit for the Trustees to verify and approve at the Death Benefit Disposal Sub-Committee meeting.
  • Prepare a report on death cases for presentation to Trustees at the Death Benefit Disposal Sub- Committee meeting on a monthly basis.
  • Report on inflow and outflow of death claims statistics for Fund.
  • Process payment of death once approved by Trustees within the agreed service levels.
  • Keep abreast of all requirements in the retirement industry as set out by the FSCA and the relevant legislation.
  • Process Section 37C claims according to the rules, policies, legislation, administration procedures and the service level agreement.
  • Provide accurate information to clients in order to ensure that they receive appropriate service.
  • Build and maintain relationships with internal and external stakeholders.
  • Deliver on service level agreements agreed between internal and external stakeholders in order to ensure that expectations are managed with beneficiaries.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Meet production standards in terms of quantity and quality.
  • Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.
  • Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
  • Any other duties as determined by the business needs and participate in all organizational events as required.
  • Work overtime as determined by the business needs and in terms of the company policy.

Record Keeping and Filing

  • Attach all email correspondence to the deceased or disabled member's Everest record.
  • Record all appropriate member notes on deceased or disabled member's Everest record.
  • Query resolution
  • Attend to all email and telephonic enquiries both internal and external.
  • Assist Compliance, Client Services, the Contact Centre, employers and external service providers to resolve queries.
  • Follow through and provide client with on-going feedback until enquiry is resolved.
  • Support a positive and responsive climate for client enquiry resolution.
  • Action all escalated enquiries within 24 - 72 hours.

Team Support

  • Accept accountability and take responsibility for any work done or allocated.
  • Display a willing and helpful attitude.
  • Action any other responsibilities allocated by the Team Leader and or Head of business team/unit.
  • Relationship Management
  • Build and maintain relationships at all levels with employers, service providers and internal departments to enhance organizational effectiveness and efficiency.
  • Use your best endeavors’ to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company

Time Management

  • Excellent time management.
  • Must be available to work overtime when the need arises.
  • Flexible and ability to work under pressure and multitask.

Required Knowledge

  • Perform quality assurance based on the specialized requirements of the role.
  • Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously.
  • Ensure that the brand or image of SEB is always maintained by adhering to the values (in keeping in line with the KPI and values of the company).
  • Have both industry knowledge and experience.
  • Ensure that the role is carried out with the relevant accuracy, attention to detail and following instructions.
  • Ensure that the role is completed within required deadlines and should have the ability to organize, plan, set goals and deliver accordingly.
  • Strong interpersonal skills as cross team collaboration is required.
  • Have the ability to innovate in the role

 

We have other current jobs related to this field that you can find below

  • Administrator Section 37 C

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the coordination of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral...

  • Administrator Section 37 C

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    The Section 37C, Disability and Funeral Claims specialist administrator is responsible to accurately and timeously perform all Section 37C related activities through the coordination of death, disability and funeral claims information as per agreed service levels between SALT EB and the Fund and support the trustees with the death, disability and funeral...

  • Operations Manager

    5 days ago

    Johannesburg, South Africa Secondments Recruitment Full time

    **Job Advert Summary**: To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously **Minimum Requirements**: TECHNICAL COMPETENCY REQUIREMENTS Working knowledge of Pension Fund Rules Basic knowledge of Income Tax...

  • Section Manager C&I

    4 weeks ago

    Johannesburg, South Africa Hire Resolve Full time

    Hire Resolve is currently seeking a highly skilled and experienced Section Manager C&I to join our client's team. As a specialist Recruitment firm, Hire Resolve focuses on matching talented individuals with the right work environment to ensure workplace satisfaction and career growth. Our dedicated consultants have extensive networks with both candidates and...

  • Operations Manager Administration

    3 weeks ago

    Johannesburg, South Africa H&S Labour Brokers Full time

    **Duties and responsibilities**: **Manage internal departmental functions and processes** - Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes - Manage and monitor - all benefit processing activities in accordance with the...

  • Operations Manager Administration

    3 weeks ago

    Johannesburg, South Africa H&S Labour Brokers cc Full time

    Our client is looking for an experienced Operations Manager: Administration **Duties **and responsibilities**: **Manage internal departmental functions and processes** - Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes - Manage...

  • Employee Benefits Administrator

    3 weeks ago

    Johannesburg, South Africa Ulwazi Staffing Solutions Full time

    Urgently looking for your claims experience in employee benefits Requirementake: - Good Matric Results - 1 to 2 years experience in withdrawals claims, pension claims, death claims, transfers experience in employee benefits - Section 14 and section 37 will be an advantage - A clear ITC record and clear criminal record **Salary**: From R18,000.00 per month

  • Manager: Claims Processing

    4 days ago

    Johannesburg, South Africa Affirmative Portfolios Full time

    **Finance/Accounting** **Johannesburg - Gauteng** ***: **MANAGER : CLAIMS PROCESSING** Our client is looking for an experienced Manager: Claims Processing to join their team **MAIN PURPOSE OF THE ROLE**: Manage the Benefits Investigation and claims processing function, ensuring the provision of professional support services to the surviving...

  • Operations Manager Administration

    2 weeks ago

    Johannesburg, Gauteng, South Africa H&S Labour Brokers Full time

    Duties and responsibilities:Manage internal departmental functions and processes Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes Manage and monitor- all benefit processing activities in accordance with the benefits as defined...

  • Section 14 Administrator

    4 weeks ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries...

  • Section 14 Administrator

    4 weeks ago

    Johannesburg, South Africa SALT Employee Benefits Full time

    Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLEPerform quality assurance based on the specialized requirements of the role.Should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries...

  • Operations Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Secondments Recruitment Full time

    Job Advert Summary:To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeouslyMinimum Requirements:TECHNICAL COMPETENCY REQUIREMENTSWorking knowledge of Pension Fund RulesBasic knowledge of Income Tax Act, Divorce Act,...

  • Manager: Claims Processing

    2 weeks ago

    Johannesburg, Gauteng, South Africa Affirmative Portfolios Full time

    Finance/AccountingJohannesburg - Gauteng***: MANAGER :CLAIMS PROCESSINGOur client is looking for an experienced Manager: Claims Processing to join their teamMAIN PURPOSE OF THE ROLE:Manage the Benefits Investigation and claims processing function, ensuring the provision of professional support services to the surviving dependants/beneficiaries (for informed...

  • Section 14 Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    Section 14 Transfer Administrato is responsible for all duties relating to Section 14 in and out.PURPOSE OF THE ROLE The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports. Engage and list to current challenges in...

  • Operations Manager Administration

    2 weeks ago

    Johannesburg, Gauteng, South Africa Secondments Recruitment Full time

    Job Advert Summary:To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeouslyMinimum Requirements:REQUIRED MINIMUM EDUCATION/TRAINING.Relevant Bachelor's Degree. Registered with professional bodies - where...

  • Property Administrator: Commercial

    3 weeks ago

    Johannesburg, South Africa Macdonald & Company Full time

    Commercial Sectional Title Property Administrator sought to join prominent real estate services company. Our client has been in existence for over 25 years. With offices in Cape Town and Johannesburg, they have clients such as individual property owners, private equity funds, multi-national corporations as well as listed property funds nationwide. This...

  • Property Administrator: Commercial

    4 weeks ago

    Johannesburg, South Africa Macdonald & Company Full time

    **Location**: **Johannesburg** **Salary**: **300000 - 336000** **Job Type**: **Permanent** **Reference**: **66356** **Job Summary**: Commercial Sectional Title Property Administrator sought to join prominent real estate services company. Our client has been in existence for over 25 years. With offices in Cape Town and Johannesburg, they have clients...

  • Section 13A Specialist Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Salt Employee Benefits Full time

    PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

  • Section 13A Specialist Administrator

    1 month ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to Analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

  • Financial Planner Administrator

    4 weeks ago

    Johannesburg, South Africa Curiska (Pty) Ltd Full time

    **Requirements**: **General** - Must have excellent knowledge of investment products - Preference for investment management, financial planning, accounting, tax or CFP - At least 2+ years’ experience in a financial services environment - Knowledge of the financial services industry - FAIS and FICA knowledge - Professional verbal and written skills -...