Operations Manager Administration

3 weeks ago


Johannesburg, Gauteng, South Africa Secondments Recruitment Full time

Job Advert Summary:

To lead and manage a team of administrators dealing with claims, data and contributions and ensuring that daily operational administration functions are performed accurately, efficiently and timeously

Minimum Requirements:

REQUIRED MINIMUM EDUCATION/TRAINING.

Relevant Bachelor's Degree. Registered with professional bodies - where applicable.

REQUIRED MINIMUM WORK EXPERIENCE

  • At least 6 years jobrelated experience (preferably in a pension administration managerial role), which should include at least 2 years' experience in a management role.
  • Analytical with strong planning and administrative skills

TECHNICAL COMPETENCY REQUIREMENTS

  • Working knowledge of Pension Fund Rules
  • Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
  • Excellent understanding of Benefit administration and Member Data Management
Knowledge of Law - Section 37 (C) allocation of death benefit lump sums

BEHAVIOURAL COMPETENCY REQUIREMENTS

LEADERSHIP
Purposeful Leadership
Creates clear strategic direction
Builds high performing teams
Propels and Empowers others to succeed
Grows Talent

SELF MASTERY
Emotionally Intelligent
Takes accountability
Act with courage
Resilient
Values diversity

EXECUTES WITH EXCELLENCE
Drives Results
Solution focused
Collaborates Effectively
Judgment and Decision-making
Gains Insight through Analytics

CUSTOMER CENTRIC
Customer Connectedness
Creative Problem-solving
Champions EPPF brand and reputation

AGILE
Adaptable to change
Deals with ambiguity
Learning agility
Innovates for Value
Digitally Savvy

Duties and Responsibilities:

  • Manage internal departmental functions and processes.
Develop and implement plans for the section that support Pension Administration services and EPPF's objectives, ensuring optimisation of current business and workflow processes
Manage and monitor
- all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
- the contributions allocation, reconciliation in line with Section 13C (A)

  • Data accuracy and integrity all member categories
  • Unclaimed benefits and Evidence of Survival reviews, tracing and verification
  • Fund valuation and all audits
Ensure that audit controls are in place and audit requests are followed up.
Participate on the Funds' Committees and take decisions based on formal documentation and administration issues
Organise employer refunds or recover money from employers, as required.
Liaise with stakeholders and deal with escalated queries and issues related to the section.
Manage the administration system, checking that accurate record keeping and query management is adhered to.

  • Project Management


Participate in the Fund's overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.

Draft reports as part of the project deliverables.

Successful management of projects and provision of strong project governance to ensure delivery within scope, budget and timeframe
Ensure that all operational stakeholders regularly report on progress

  • Provide input to the strategic management of the section
Contribute ideas for improved service delivery at Management meetings.
Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the section's objectives.

Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.

Develop, enhance and implement processes and procedures that are relevant to the section and enhance service delivery.
Collaborate with internal and external stakeholders to implement new systems and processes, enabling integration to other areas.
Regular contribution provided in committees and collaboration with stakeholders in terms of required changes and or maintenance of processes or policies in line with legislation and EPPF strategy

  • People Leadership


Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.

Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
Ensure that all employees are motivated, developed.

  • Financial management
Forecast annual capital and operational expenses, for the section, in line with corporate policy.
Manage costs against approved budget, providing meaningful variance analysis reports.
Investigate methods to contain / reduce costs. Adherence to budget

  • Corporate Governance
Ensure compliance to procedures and relevant legislation
Provide detailed, accurate information for internal and external audi
  • Operations Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Logistics and Operations Management Full time

    We require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...


  • Johannesburg, Gauteng, South Africa Investment Manager firm Full time

    Job Title: Head of Middle Office OperationsJob Overview:As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund Administration. Your role...

  • Office Administrator

    3 weeks ago


    Johannesburg, Gauteng, South Africa Logistics and Operations Management Full time

    Principal Responsibilities: Daytoday support to the team. Preparing, organizing and storing information in paper and digital form. Updating spreadsheets and other data entry tasks. Liaising with stakeholders. Coordinating the day to day operations Developing more efficient ways to run the office and troubleshoot malfunctions.Required Competencies: Organizing...

  • Operations Executive

    3 weeks ago


    Johannesburg, Gauteng, South Africa Ecoplanet Green Operations Gmbh Full time

    The CompanyGlobe 24-7 in partnership with a leading mining contractor are seeking an experienced Operations Executive to effectively lead the Company operations and production units. The RoleThe incumbent will be tasked with leading company operations and production units safely in pursuit of the highest return on investment through the effective...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo deliver...


  • Johannesburg, Gauteng, South Africa Cartrack Full time

    Overall Purpose of the Job:The main purpose of the position is to capture contracts and provide administrative support for both Operations and Billing Teams. This includes, but is not limited to, managing reports, assisting with ongoing projects, billing admin support and report extracts from CAMS. To contribute daily to our mission of earning the reputation...


  • Johannesburg, Gauteng, South Africa Shop2Shop Full time

    Purpose of role:The operations administrator will assist the operation managers with customer on-boardings, documentation, queries, reporting, recons, data capturing, and coordinating general office and facilities functions.Key responsibilities:Assist in onboarding clients and client-related contracts and administration.Loading bank accounts to shop profiles...


  • Johannesburg, Gauteng, South Africa Primedia Outdoor Full time

    To provide administrative support and facilitate operational efficiency and effectiveness.Requirements:MatricCompletion of an administrative course would be advantageousMinimum three years working experience in a similar environment would be advantageousInventory processingOrganisational planningAdministrative and time management.Written and verbal...


  • Johannesburg, Gauteng, South Africa Empact Group Full time

    The main purpose of the job:To efficiently manage administration within a certain area, track projects, and support Managers, the employee will be accountable for administrative and project-based responsibilities such financial project tracking, monthly reports, communication to units, and updating records.Education and experience required: Matriculation is...


  • Johannesburg, Gauteng, South Africa Genso Group of Investments Full time

    Operations AdministratorResponsibilities:Filing management of all paperwork related to Operations.Handling HO finance queries pertaining PO's and vendors, the Reconciling/compiling finance docs and billing.Liaising with all stakeholders regarding all purchase orders from head office and vendors.Assist with documenting and costing of Motor Plan and assisting...


  • Johannesburg, Gauteng, South Africa Edge Growth Full time

    Responsible for supporting the operational management of investment funds managed by Edge Growth Ventures. Accountable for the reporting and delivery of operations, finance, compliance, stakeholder management, and legal procedures to ensure seamless business delivery of fund operations and administration.The Fund Operations Administrator is responsible for...


  • Johannesburg, Gauteng, South Africa H&S Labour Brokers Full time

    Duties and responsibilities:Manage internal departmental functions and processes Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes Manage and monitor- all benefit processing activities in accordance with the benefits as defined...


  • Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...


  • Johannesburg, Gauteng, South Africa Assign Services (Pty) Ltd Full time

    Responsibilities:Assist in the day-to-day operations and administrative tasks.Support the operations team in managing schedules, reports, and communications.Maintain accurate records and documentation.Coordinate with various departments to ensure smooth workflow.Handle queries and provide timely solutions.Qualifications:Grade 1- Bachelor's degree in business...


  • Johannesburg, Gauteng, South Africa Immploy Recruitment Full time

    Managing price filesLiaise with suppliers and customers at high levelManage, Implement and improve systems.Assist with stock management and stock takes (work with warehouse supervisor)Microsoft proficientBasic IT trouble shooting (basic)OperationsImprove performanceGain understanding of company processesSOP's and ProtocolsWork with our ERP system, Sage...


  • Johannesburg, Gauteng, South Africa Nedbank Full time

    Job Classification Job Family Administration, Operations and Facilities Career Stream Admin, Transact Processing and Production Leadership Pipeline Manage Self: OperationalJob Purpose To ensure that relevant process are adminsitered;maintained and supported to meet the requirements of the department and business; in line with the Groups strategy.To support...

  • Operations Manager

    3 weeks ago


    Johannesburg, Gauteng, South Africa Immploy Recruitment Full time

    Operations ManagementTeam LeadershipProcess OptimizationBudget and Resource Management:Patient Care CoordinationStrategic PlanningStakeholder CollaborationBachelor's degree in Healthcare Administration, Business Administration, or a related field. A Master's degree in Healthcare Administration (MHA) or Business Administration (MBA) is preferred.Minimum of 5...


  • Johannesburg, Gauteng, South Africa iRam (Innovative Retail Account Management) Full time

    The purpose of this role is to act as a support structure to the National Operations manager, and other business units within the IRAM business model. The main function revolves around supporting of data, and reports that are utalised and implemented in the business.Responsibilities include but are not limited to:Pulling of data reports Creating presentable...


  • Johannesburg, Gauteng, South Africa RJPersonnel Full time

    3years- filing of documents and invoices Coordinate office activities and operations to secure efficiency and- compliance to company policies Supervise administrative staff and divide responsibilities to ensure performance Manage agendas/travel arrangements/appointments etc. for the upper management Submit timely reports and prepare presentations/proposals...