Operations Manager Administration

3 weeks ago


Johannesburg, Gauteng, South Africa H&S Labour Brokers Full time

Duties and responsibilities:

Manage internal departmental functions and processes

  • Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes
  • Manage and monitor
- all benefit processing activities in accordance with the benefits as defined in the rules of the Fund and applicable legislation.
- the contributions allocation, reconciliation in line with Section 13C (A)

  • Data accuracy and integrity all member categories
  • Unclaimed benefits and Evidence of Survival reviews, tracing and verification
  • Fund valuation and all audits

Project Management

  • Participate in the Funds overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
  • Draft reports as part of the project deliverables.

Provide input to the strategic management of the section

  • Contribute ideas for improved service delivery at Management meetings.
  • Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the sections objectives.
  • Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.

People Leadership

  • Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
  • Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
  • Ensure that all employees are motivated, developed.
  • Manage employees performance and ensure that their individual and collective performance is of the required standard

Financial management

  • Forecast annual capital and operational expenses, for the section, in line with corporate policy.
  • Manage costs against approved budget, providing meaningful variance analysis reports.
  • Investigate methods to contain / reduce costs.

Corporate Governance

  • Ensure compliance to procedures and relevant legislation
  • Provide detailed, accurate information for internal and external audit purposes within specified deadlines.
  • Action audit issues identified within time frames indicated.

REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS

  • Relevant Bachelors Degree. Registered with professional bodies where applicable
  • At least 6 years jobrelated experience (preferably in a pension administration managerial role), which should include at least 2 years experience in a management role.
  • Analytical with strong planning and administrative skills
  • Working knowledge of Pension Fund Rules
  • Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
  • Excellent understanding of Benefit administration and Member Data Management
  • Knowledge of Law Section 37 (C) allocation of death benefit lump sums

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