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Operations Manager Administration
3 weeks ago
Duties and responsibilities:
Manage internal departmental functions and processes
- Develop and implement plans for the section that support Pension Administration services and the budget objectives, ensuring optimisation of current business and workflow processes
- Manage and monitor
- the contributions allocation, reconciliation in line with Section 13C (A)
- Data accuracy and integrity all member categories
- Unclaimed benefits and Evidence of Survival reviews, tracing and verification
- Fund valuation and all audits
Project Management
- Participate in the Funds overall projects as required with continuous focus on Business Processes, system enhancements, omni channel business insight, contributing expertise to enable project objectives to be met.
- Draft reports as part of the project deliverables.
Provide input to the strategic management of the section
- Contribute ideas for improved service delivery at Management meetings.
- Compile comprehensive business reports for this function, highlighting successes and risks in terms of achieving the sections objectives.
- Keep abreast with changes in relevant guidelines and other legislation, to make recommendations where policies and procedures need to be amended.
People Leadership
- Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
- Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
- Ensure that all employees are motivated, developed.
- Manage employees performance and ensure that their individual and collective performance is of the required standard
Financial management
- Forecast annual capital and operational expenses, for the section, in line with corporate policy.
- Manage costs against approved budget, providing meaningful variance analysis reports.
- Investigate methods to contain / reduce costs.
Corporate Governance
- Ensure compliance to procedures and relevant legislation
- Provide detailed, accurate information for internal and external audit purposes within specified deadlines.
- Action audit issues identified within time frames indicated.
REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS
- Relevant Bachelors Degree. Registered with professional bodies where applicable
- At least 6 years jobrelated experience (preferably in a pension administration managerial role), which should include at least 2 years experience in a management role.
- Analytical with strong planning and administrative skills
- Working knowledge of Pension Fund Rules
- Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary Marriage Act, Mental Health Act
- Excellent understanding of Benefit administration and Member Data Management
- Knowledge of Law Section 37 (C) allocation of death benefit lump sums
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