Current jobs related to QC Officer - Cape Town - Banxso

  • Qc Officer

    18 hours ago

    Cape Town, South Africa Banxso Full time

    **JOB SUMMARY**: The QC Officer is responsible for the implementation of processes and procedures to ensure internal rules and legislative guidelines in respect of compliance related obligations are being met. The QC Officer is appointed to safeguard the organisation from regulatory action and provide advisory services to ensure ongoing compliance...

  • QC Officer

    1 day ago

    Cape Town, South Africa Banxso Full time

    JOB SUMMARY:The QC Officer is responsible for the implementation of processes and procedures to ensure internal rules and legislative guidelines in respect of compliance related obligations are being met. The QC Officer is appointed to safeguard the organisation from regulatory action and provide advisory services to ensure ongoing compliance obligations are...

  • Qc Co-ordinator

    4 months ago

    Cape Town, South Africa SFG Engineering Services Full time

    **Job requirements**: - 2 years’ experience with B-Tech Quality Management / Packaging Technology or Similar - Knowledge of Part & Process Control Development and PPAP - Keen eye for detail - Knowledge of Packaging Materials would be an advantage. - Ability to work on MS office - Report writing - Good at problem solving - Good communication skills -...

  • Qc Administrator

    4 months ago

    City of Cape Town, Western Cape, South Africa Zeal HR Full time

    An exciting opportunity has become available within the manufacturing industry, for a QC Administrator on a fixed term contract. The position is based in Cape Town. **REQUIREMENTS**: - Matric - 3+ years’ administrative experience, preferably in a QC department - Valid drivers’ licence - Efficient in MS Office (MS Excel) - Fluent in English and...

  • QC Administrator

    2 months ago

    Cape Town, South Africa Persona Staff Full time

    Requirements: Based in Cape Town. Matric / Senior Certificate. Experience on Syspro (Advantageous). Microsoft Office experience. Responsibilities: Capture and analysis of data from multiple departments. Allocate material for Hogslat and export. Send data to warehouse for approval daily. Go through all strip material certificates received and allocate them...

  • QC Administrator

    4 weeks ago

    Cape Town, South Africa Persona Staff Full time

    Minimum RequirementsBased in Cape TownMatric / Senior CertificateExperience on Syspro (Advantages)Microsoft Office experienceResponsibilities:Capture and analysis of data from multiple departments.Allocate material for Hogslat and Export.Send data to warehouse for approval daily.Go through all strip material certificates received and allocate them for...

  • QC Administrator

    1 month ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements Based in Cape TownMatric / Senior CertificateExperience on Syspro (Advantages)Microsoft Office experience Responsibilities:Capture and analysis of data from multiple departments.Allocate material for Hogslat and Export.Send data to warehouse for approval daily.Go through all strip material certificates received and allocate them for...

  • QC Administrator

    2 months ago

    Cape Town, South Africa Persona Staff Full time

    Minimum Requirements Based in Cape Town Matric / Senior Certificate Experience on Syspro (Advantages) Microsoft Office experience Responsibilities: Capture and analysis of data from multiple departments. Allocate material for Hogslat and Export. Send data to warehouse for approval daily. Go through all strip material certificates received and allocate...

  • Qc Inspector Ii

    3 months ago

    Cape Town, South Africa 3CMETAL BELMET PTY LTD Full time

    **Job Purpose**: To perform, and monitor quality activities to agreed company, quality and client standards. **Responsibilities / Duties / Job Skills**: - To continuously review quality control processes, procedures and capabilities in order to sustain the most cost effective and efficient methods for meeting quality requirements and making recommendation...

  • Qc Civil Supervisor

    4 weeks ago

    Cape Town, South Africa RINA Full time

    **Posting Date**:6 Sep 2024**City**:Cape Town**Location**:Cape Town, ZA**Contract Type**:Fixed-Term**Division**:Energy Project Solutions**Level of experience**:Senior- RINA is currently recruiting for a **QC Civil Supervisor** to join its office in **Cape Town** within the Energy Project Solutions Division.**Mission** The QC Civil supervisor plays a crucial...

  • QC Officer: Team Lead

    4 weeks ago

    Cape Town, South Africa University of Cape Town Lung Institute Full time

    Essential Requirements:Bachelor of Science Degree or Degree in Health Sciences (advantageous) OR Grade 12 / Senior Certificate with exceptional work experienceAt least 3-5 years experience working in a clinical research settingAt least 2 years in a leadership or managerial position is preferredValid GCP CertificateExperience in auditing, monitoring, and...

  • QC Officer: Team Lead

    3 weeks ago

    Cape Town, South Africa University of Cape Town Lung Institute Full time

    Essential Requirements :Bachelor of Science Degree or Degree in Health Sciences (advantageous) OR Grade 12 / Senior Certificate with exceptional work experience At least 3-5 years experience working in a clinical research setting At least 2 years in a leadership or managerial position is preferred Valid GCP Certificate Experience in auditing, monitoring, and...

  • QC Officer: Team Lead

    4 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Essential Requirements:Bachelor of Science Degree or Degree in Health Sciences (advantageous) OR Grade 12 / Senior Certificate with exceptional work experienceAt least 3-5 years experience working in a clinical research settingAt least 2 years in a leadership or managerial position is preferredValid GCP CertificateExperience in auditing, monitoring, and...

  • QA/QC Manager– EPC- Limpopo

    3 weeks ago

    Cape Town, South Africa Oxyon Human Capital Solutions Full time

    Provide support to Regional EPC Managers/Project management to anticipate and adequate client requirements related to QA/QC in EPC PV plant project Bolobedu, including: - Elaborate on Quality Management Plan and ITP’s procedures and checklists used to inspect the quality of the work executed to ensure meeting client requirements- Experience in compiling...

  • QA/QC Manager– EPC- Limpopo

    3 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Provide support to Regional EPC Managers/Project management to anticipate and adequate clientrequirements related to QA/QC in EPC PV plant project Bolobedu, including:- Elaborate on Quality Management Plan and ITP’s procedures and checklists used to inspect the quality of the work executed to ensure meeting client requirements- Experience in compiling full...

  • QA/QC Manager– EPC- Limpopo

    3 weeks ago

    Cape Town, South Africa Oxyon Human Capital Solutions Full time

    Provide support to Regional EPC Managers/Project management to anticipate and adequate clientrequirements related to QA/QC in EPC PV plant project Bolobedu, including:- Elaborate on Quality Management Plan and ITP’s procedures and checklists used to inspect the quality of the work executed to ensure meeting client requirements- Experience in compiling full...

  • QA/QC Manager– EPC- Limpopo

    3 weeks ago

    Cape Town, South Africa Oxyon People Solutions Full time

    Provide support to Regional EPC Managers/Project management to anticipate and adequate clientrequirements related to QA/QC in EPC PV plant project Bolobedu, including:- Elaborate on Quality Management Plan and ITP’s procedures and checklists used to inspect the quality of the work executed to ensure meeting client requirements- Experience in compiling full...

  • Quality Control Team Leader

    4 months ago

    Cape Town, South Africa Financial Wealth Holdings Full time

    Financial Wealth Holdings is looking for a diligent and experienced Quality Control Team Leader. The successful incumbent will be expected to possess Team Management skills and extensive Quality Control experience. The role will entail managing time keeping, attendance, late coming and monitoring of daily, weekly and monthly work. The QC Team Leader will...

  • Quality Control Team Leader

    4 months ago

    Cape Town, South Africa Financial Wealth Capital Full time

    Financial Wealth Holdings, a dynamic Registered Financial Services Provider is looking for an experienced Quality Control Team Leader to manage the Quality Control team. **Team Management** - Managing time keeping, attendance, late coming. - Delegation and monitoring of daily, weekly and monthly work. - Development and support to the QCs. - Monitoring QC...

  • Quality Control Team Leader

    4 months ago

    Cape Town, South Africa RMV Solutions Pty Ltd Full time

    Our client, a dynamic Registered Financial Services Provider is looking for an experienced Quality Control Team Leader to manage the Quality Control team. Team Management - Managing time keeping, attendance, late coming. - Delegation and monitoring of daily, weekly and monthly work. - Development and support to the QCs. - Monitoring QC quality. - KPI’s...

QC Officer

4 months ago

Cape Town, South Africa Banxso Full time

JOB SPECIFICATION: QUALITY CONTROL OFFICER

JOB SUMMARY:

The QC Officer is responsible for the implementation of processes and procedures to ensure internal rules and legislative guidelines in respect of compliance related obligations are being met. The QC Officer is appointed to safeguard the organisation from regulatory action and provide advisory services to ensure ongoing compliance obligations are successfully achieved and aligned with legislation requirements.

This role involves providing constructive feedback to agents, analysing performance data and collaborating with management to improve sales outcomes while maintaining ethical standards. Join our team to ensure the highest level of telesales quality and compliance in a dynamic, results-oriented environment.

KEY RESPONSIBILITIES:

  • Evaluate and record customer interactions against the dimensions of customer experience, business process and regulatory compliance requirements.
  • Provide feedback to sales agents in terms of the quality of the calls assessed against defined evaluation criteria on an as and need basis.
  • Provide feedback reports to upper Management on a weekly and monthly basis.
  • Highlight suspected fraud, risk or non-compliance cases when identified both internally and externally.
  • Arrange and contribute to calibration sessions with the operations teams and report to the manager on the status of impacted areas within the business.
  • Communicate relevant information to the QC Manager and relevant internal stakeholders in a professional and timely manner.
  • Perform administrative duties, including but not limited to the maintenance and update of statistics, formulation of provisional input to enable the QC Manager to effectively finalize management reports.
  • Writing and collating input regarding projects and adhoc duties to the QC Manager.
  • Identify risk areas, recommend system, and operational changes, and report on these areas to the QC Manager.
  • Ensure general confidentiality and security measures are met, including regulatory compliance measures (FAIS & FICA, & POPIA) and that they are continuously monitored within all the relevant departments, such as the customer success, onboarding sales and CS teams.
  • Uncover fresh business insights within the customer success, onboarding sales and CS teams.
  • Attend to and investigate complaints in a holistic manner by performing a root cause analysis escalated from the relevant stakeholders under the guidance of the QC Manager.
  • Facilitate in the on-boarding of new agents around QC training together with business trainer.
  • Generate and present regular quality assurance reports and metrics to the QC Manager, highlighting areas of risk for improvement and progress.
  • Drive success on all financial/online trading campaigns.
  • Together with the business trainer, update the sales department scripting based on customer requirements.
  • Strong and adaptable communication skills with the ability to influence, coach and motivate.
  • Develop score cards for financial/online trading services aligning with the global industry standard.
  • Manage own professionalism and self-development.
  • Monitor and manage own targets.
  • Participate in all required internal and external compliance training and assessments.
  • Participate in design of call monitoring formats, processes, and quality standards.
  • Perform any other adhoc duties assigned by the QC Manager.

Requirements

QUALIFICATIONS AND SKILLS:

  • Matric, Diploma or Equivalent
  • Proven experience in telesales/FinTech or related field.
  • Must be fluent in various South African languages.
  • Strong experience in call centre quality assurance methodologies and processes.
  • Strong understanding of telesales compliance regulations and requirements.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to use data to drive improvement.
  • Proficiency in using call monitoring and recording software.
  • Detail-orientated with a commitment to accuracy.
  • Ability to work independently and collaboratively as a part of a team.

 

Benefits

  • 100 % company contribution towards medical aid with discovery (coastal saver)
  • Group risk benefits.
  • Gym membership
  • Parking
  • Breakfast snack and Lunch
  • Refreshments