Quality Control Team Leader

3 weeks ago


Cape Town, South Africa Financial Wealth Holdings Full time

Financial Wealth Holdings is looking for a diligent and experienced Quality Control Team Leader. The successful incumbent will be expected to possess Team Management skills and extensive Quality Control experience.

The role will entail managing time keeping, attendance, late coming and monitoring of daily, weekly and monthly work. The QC Team Leader will also aid in the development and provide support to the QC's. Duties will include, but not limited to:
**Duties/Responsibilities**:

- Managing time keeping, attendance, late coming.
- Delegation and monitoring of daily, weekly and monthly work.
- Development and support to the QCs.
- Monitoring QC quality.
- KPI’s and reporting on stats
- Reviewing escalations and disputes.
- Trend analysis for the various Companies.
- Managing changes on the Platforms utilized within the QC environment.
- Reporting.

**Competencies**:

- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Managing a team
- Detail-oriented
- Strong interpersonal skills
- Professional Communication
- Experience on BYC AQUA
- Call Scoring software

**Qualification**:

- Diploma/Advanced Certificate
- Minimum 2 years management/ Team Leader experience.
- Insurance Industry & Debt Review exposure Advantageous

**Job Types**: Full-time, Permanent



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