Enterprise Account Manager Cape Town

3 months ago

Cape Town, South Africa Ricoh Full time

What you will be doing

Key Responsibilities:

Strong ability to hunt for new enterprise business and to on-board new clients by selling a diverse range of products including complex software solutions with long sales cycles. Having a strong contact base of clients will be advantageous Growth of the assigned Enterprise accounts and delivery of revenue and profit in line with agreed targets Successful market planning, business development and implementation of Enterprise opportunities, from initial opportunity creation to establishment of new South African Enterprise accounts Development of market capabilities, including analysis of business opportunities for assigned accounts. Establishment of solutions to match current and future customer needs

Specific Accountabilities

Strategic

Responsible for new account acquisitions, account growth, account penetration, customer relationship management and business improvement initiatives Grow a strong pipeline to secure future revenue to create a steady monthly revenue and provide an accurate forecast for deals closing in each month Partner with other sales professionals to orchestrate account sales strategies and achieve growth Manage overall account relationships to ensure excellent customer service during implementation, transition to operation and ongoing maintenance of the account Be the primary point of contact with the customer on all business-related matters pertaining to overall business processes and implementation, including new potential business, commercial issues, scope agreement, business improvements and ongoing performanceMaintain an overview of account status at all times and report as requiredInterface and liaise with other department Managers to ensure appropriate customer relationship management Partner with other departments to ensure continual, consistent service and growth Internal communication to key Ricoh personnel to enhance sales and profit goalsParticipate in strategic review meetingsParticipate in quarterly business reviews with the customer Take a customer first approach aligned with Ricoh best principles to: Investigate and identify the customer needs and challenges, set goals for improvement, create a strong offering that propose new solutions to their business and guide them and work with other departments to implement these solutionscross sell other lines of business not specifically stipulated in the Enterprise agreement to achieve the largest possible wallet share of services with the customerIdentify other business products that Ricoh needs to on-board in order to fulfil the customer’s needs

Tactical

Achieve annual sales and profit goals for customers Responsible for customer profitabilityCreate innovative and profitable solutionsAssist in multi-faceted sales development opportunities based on the requirements of customersStay abreast with the latest product offerings and continuously participate in L&D and training activities in order to have a broad enough knowledge to identify all cross-sell opportunities for each client

Other

Attend monthly one on ones with Enterprise Account Manager Submission of monthly status reports on accounts assigned Development and implementation of strategies and appropriate actions for sustained and long-term growth of the accounts

You will ideally have

Matric/Grade 12 mandatory Minimum 5 years’ experience in the Office Automation, complex software solutions sales or similar industry Minimum 5 years in a senior sales environment Previous experience in Multinational corporate environment an advantage Having an existing Enterprise customer base and relationships with enterprise customers will be advantageous Knowledge and understanding of Project management Customer Account Management at a regional/national level Strong business acumen with the ability to influence outcomes across multiple regional locations Leadership and people management capability through effective communication Excellent financial and process analytical skills Ability to work effectively in a customer driven deadline environment Boardroom level presentation skills Exceptional computer skills including but not limited to Excel, PowerPoint, and Word

In return for your commitment, you can expect

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation. This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

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