Director - Transitions

1 month ago

Cape Town, South Africa WNS Global Services Full time
Job Description

Thorough project planning and reporting to clients, internal stakeholders and transition leaders

Thorough and proactive project review – Risk, Issue, escalation and milestone management

Identify areas for efficiency improvement and implementing the same

Build close rapport with key internal stakeholders and clients

Manage project escalations and conflicts in projects

Mentor and coach direct reports to aid in their development

Strong focus on positive transition outcomes:Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution

Customer Experience – understand client needs, wants and expectations and manage them effectively

Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live

Required to lead multiple initiatives / projects concurrently (where applicable)Compliance and continuous improvement to the WNS Transition Methodology

Respond to RFI/ RFPs along with the solutions team

Able to take on additional responsibilities in the transition function (e.g.  capability building)


Qualifications

Matric

Excellent project management skills applied to wide range and number of project types, complexities, domains and geographies

Self-starter, independent, initiator, strong organizational, presentation, interpersonal and consultative skills is a must

Strong CRM skills

Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc

PMP or other project management certification is a plus

Knowledge and/or experience or certifications in Six Sigma or Green belt / black belt is a plus

Supplemental:Maintaining an established work schedule and strong work ethic

Very strong analytical, planning, organizational, and time management skills

Strong research skills including gathering and analyzing data from multiple sources

Effective reporting and documentation skills

Ability to maintain discretion and confidentiality

Working in a cross-functional team and environment

Financial acumen

Interpreting and applying rules, regulations, policies, and procedures

Technology and system orientation

Effective in using interpersonal and communications skills including tact and diplomacy to network with entire organization and get things done by building bridges

Effectively using organizational and planning skills with attention to detail and follow through


Additional Information

Ability to work shifts

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