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Installation Support Technician

1 month ago

Pretoria, South Africa People Dimension Full time

Introduction

A well-established Telecommunications company is looking for an Installations Support Technician to join their team. The suitable candidate will be required to provide remote Installation and technical support services to the company's Installers and customer on their VSAT services and any other of their Connectivity solutions if needed.

Send your CV to hr5 (at) peopledimension (dot) co (dot) za.

 

Duties & Responsibilities

Duties:

  • End to end process of assisting Installers to ensure that they installed the required equipment as per the company Standard.
  • Assisting Customers with First Line Support Issues on all our Connectivity solutions if required.
  • Communicating with the installer and customer with regards to the installations.
  • Share installation communication with different departments internally to ensure billing is activated.
  • Testing of faulty equipment at our offices in a Lab environment and communicate the same.
  • Follow the installation process in a timeously manner to ensure all departments, customers and installers is communicated with.
  • Planning of installation dates, ensuring that all parties involved are kept informed on the happenings of the installation.
  • Assist the Order fulfilment team with installation planning (projects with multiple installations).
  • Stay up to date with new solutions and products.

Desired Experience & Qualification

Experience:

  • Proven work experience in a ISP environment as a First Line Support Technician or Installations Support Technician.
  • Minimum 1 year working experience in similar role.
  • Must have a knowledge of networking and Wi-Fi technologies.
  • Hands-on experience with MS Office Suite as well as an ITIL based call logging program.
  • Certification in A+ N+ or relevant field (advantageous)

Qualifications:

  • Matric

Key attributes required:

  • Certification in A+ N+ or relevant field (advantageous)
  • Excellent verbal and written communication skills.
  • Excellent organizational and multitasking skills.
  • A positive attitude and strong work ethic.
  • Customer Service orientated.
  • Professional
  • Willingness to expand his / her knowledge.
  • A team player with high level dedication.
  • Ability to work under strict deadlines.

Package & Remuneration

R 8 000 - R 12 000 CTC

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