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Network and Server Administrator

3 months ago

Centurion, South Africa ECIC Full time

PURPOSE OF THIS ROLE

The incumbent in this role will be responsible for the implementation, support and maintenance of the Corporation's computer systems, servers and network.

KEY ACCOUNTABILITIES, MEASURES & INTERFACES

  • Providing technical support to end users on hardware, software and network related issues
  • Ensure the proper functionality of the network components, including routers, switches and firewalls
  • Assisting with the setup, support, maintenance and administration of servers, including capacity planning
  • Monitoring and administering access to the computers systems, servers and network of the Corporation
  • Monitoring the health and performance of the computer systems, servers and network using automated tools
  • Performing backups of critical systems and data; including testing disaster recovery plans to ensure business continuity
  • Liaising with service providers and contractors that provide cybersecurity, connectivity and hosting services to the Corporation
  • Ensuring the regular patching of firmware and software to protect against vulnerabilities
  • Assisting the Information Security and Governance Analyst with the implementation of cybersecurity controls (including policies, procedures and technical controls)
  • Maintaining comprehensive documentation for system configurations, procedures and changes
  • Administering and providing support for tickets logged on the ICT service desk
  • Providing monthly and quality reports on the performance of the service desk, computer systems, servers and network

Key Measures

  • Improved computers systems, server and network availability
  • Increased customer satisfaction levels
  • Incidents and service requests resolved within agreed service levels

Key Interfaces

  • Internal and External Stakeholders
  • ECIC Suppliers
  • ECIC Employees

QUALIFICATIONS & EXPERIENCE

  • Bachelor's degree or equivalent in the Information Technology or related field
  • A minimum of 2 years' relevant experience and knowledge working in an ICT environment
  • Proven experience in the support and maintenance of computers systems, servers and network infrastructure
  • Related certification (ITIL, MSCE, N+, A+, etc.) is preferred, but not essential
  • A background or exposure to cybersecurity would be advantageous

SKILLS & ABILITIES

The incumbent should have demonstrated the following competencies:

  • Good verbal and written communication skills
  • Good troubleshooting and problem-solving skills
  • Ability work independently and with others
  • Ability to adapt to change and work under pressure
  • Ability to maintain good relations with internal and external customers
  • Good technical and analytical skills

BEHAVIOURAL COMPETENCIES

The incumbent is required to have the following behavioural competencies:

  • Problem Solving:  Demonstrates adequate problem-solving skills and appropriately applies proven solutions
  • Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented
  • Conflict Resolution: : Identifies and pushes for solutions in which all parties can benefit
  • Team Participation:  Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed
  • Flexibility:  Available to work after business hours when required

APPLICATIONS

Closing Date: Friday, 21 June 2024

NOTE: It is ECIC's intention to promote equity through the filling of posts, according to the set Employment Equity targets.

Data Protection

Personal information collected and processed for purposes of recruitment will be protected from unauthorised access and improper use or disclosure.

Declaration and Informed Consent

By submitting your application for the advertised role, you give ECIC permission to process your personal information and you acknowledge that you understand the purpose for which it is required and for which it will be used. Furthermore, you declare that all personal information supplied to the ECIC for the purposes of recruitment is accurate, up to date, not misleading and that it is complete in all respects.