Travel Associate

3 weeks ago


Johannesburg, South Africa Quantanite Full time

About Quantanite:

Quantanite is a global leader in Business Process Outsourcing (BPO), offering a wide range of services including customer support, back-office solutions, and IT consultancy. Our mission is to deliver scalable and innovative solutions that enhance the efficiency and growth of our clients’ businesses.

About the Role:

Duties Include:

Handling inbound calls and digital communications from customers, addressing any questions or issues they may have. Ensuring first call resolution whenever possible to maximize customer satisfaction. Providing accurate and timely information to customers about services and procedures. Processing transactions and taking payments as needed. Liaising with other departments to resolve customer issues efficiently. Maintaining detailed logs of customer interactions and actions taken.

Minimum Requirements:

Matric or equivalent educational qualification. A clear criminal record. Flexibility in working hours to cover various shifts. Previous experience in customer service, with a preference for backgrounds in service-oriented sectors. Strong numerical and analytical skills. Experience in a fast-paced, high-volume environment. Excellent communication skills, both written and verbal. Proficiency in using PC and common office applications (Word, Excel, Google Workspace).

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