Ops Manager: Active Directory COE
3 weeks ago
Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users within the Active Directory COE
Key Deliverables / Primary Functions- Provide input into the Centralised Support environment within Managed Services Cloud strategy accounting for current and future market forces and movements and in alignment with the Enterprise Cloud & Infrastructure Solutions strategy. Determine product sets and define the go-to-market strategy in support of Group strategic drivers.
- Coordination of the running and maintenance of Microsoft solutions (Active Directory) and infrastructure in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
- Provide input, develop, and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer.
- Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements.
- Coordinate the identification and mitigation of strategic risk within Centralised Support Environment.
- Collaborate and optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance.
- Lead and promote a culture of performance excellence, employee engagement, innovation, and transformation.
- Translating customer requirements into working instructions for Delivery
3 years relevant experience in an Active Directory Management environment. The experience must include relevant exposure to the specific ICT sector.
Alternatively, 5 years’ experience in an Active Directory Management environment. The experience must include relevant exposure to the specific ICT sector.
CertificationsApplicable Industry Certification desirableApplicable Azure Certification desirableITIL Foundation and practitioner desirableProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control8Level of EngagementEngagement will all levels within the organisation, internal and external to the business.Special Requirements / Employment ConditionWorkplace / Physical RequirementsFull-time Office Based position.-
Ops Manager: Active Directory COE
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Centurion, South Africa BCX Full timeJob title : Ops Manager: Active Directory COEJob Location : Gauteng, CenturionDeadline : December 28, 2024Quick Recommended Links Jobs by Location Job by industries Core Description Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our...
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Centurion, South Africa BCX Full timeJob title : Ops Manager: Active Directory COE Job Location : Gauteng, Centurion Deadline : December 28, 2024 Quick Recommended Links Jobs by Location Job by industries Core Description Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise...
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