Assistant Port

2 months ago


Cape Town, South Africa Crew Life at Sea Full time

Key Responsibilities:

- Assist the Port & Shopping Expert in conducting shopping presentations and seminars for guests on board

- Provide excellent customer service to guests, answering any questions and providing recommendations for shopping destinations

- Assist in organizing and coordinating shopping excursions for guests, ensuring a smooth and enjoyable experience

- Keep up-to-date with the latest shopping trends and destinations in each port of call

- Maintain relationships with local vendors and businesses to ensure the best deals and experiences for our guests

- Assist in the preparation and distribution of shopping maps and information for guests

- Handle any guest inquiries or issues related to shopping, and escalate to the Port & Shopping Expert when necessary

- Collaborate with other departments on board to promote shopping events and activities to guests

- Participate in training and development opportunities to enhance knowledge and skills in shopping and customer service

Qualifications:

- High school diploma or equivalent

- Previous experience in retail, customer service, or tourism industry preferred

- Knowledge of shopping destinations and trends in various ports of call

- Excellent communication and customer service skills

- Strong organizational and time-management skills

- Ability to work in a fast-paced, dynamic environment

- Team player with a positive attitude

- Fluent in English, additional languages are a plus


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