Port & Shopping Expert

2 months ago


Cape Town, South Africa Crew Life at Sea Full time

Key Responsibilities:

- Act as a brand ambassador for the company, providing guests with exceptional customer service and promoting the company's products and services

- Develop and maintain relationships with local vendors and businesses in each port of call to ensure a variety of shopping options for guests

- Conduct research on each port of call to identify the best shopping opportunities and create shopping guides for guests

- Host shopping seminars and presentations on board the ship to educate guests on the best shopping deals and products in each port

- Organize and lead shopping excursions for guests, providing them with personalized shopping experiences

- Assist guests with any shopping-related inquiries and provide recommendations based on their preferences and needs

- Monitor and maintain inventory levels of onboard shopping areas, ensuring a diverse and well-stocked selection of merchandise

- Collaborate with other departments, such as entertainment and marketing, to promote shopping events and activities on board the ship

- Stay up-to-date on the latest trends and products in the retail industry to provide guests with the most current and relevant shopping information

- Adhere to all company policies and procedures, as well as safety and security regulations.

Qualifications:

- High school diploma or equivalent, with a minimum of 2 years of experience in retail, sales, or customer service

- Strong knowledge of the retail industry and current shopping trends

- Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

- Proven ability to provide exceptional customer service and handle guest inquiries and complaints in a professional and efficient manner

- Ability to work in a fast-paced and dynamic environment, with a positive and flexible attitude

- Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines

- Proficient in Microsoft Office and other relevant software programs

- Fluent in English, with additional languages considered an asset

- Must be able to travel and work on a flexible schedule, including evenings, weekends, and holidays.


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