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Support Technician

2 months ago

Edenvale, South Africa The Globevest Group Full time

Salary: Market related

Location: Edenvale, Johannesburg

Job type: Permanent

Industry: Manufacturing (Electronics)

Reference Number: CWR.ST/RFT.RD.12092024

COMPANY DESCRIPTION:

Our client is an electronic communications manufacturer and supplier based in Edenvale and they are looking for a skilled Support / RF Technician to join their team as soon as possible.

JOB DESCRIPTION:

As a Support and RF Technician, you will be responsible for providing technical support, troubleshooting, and ensuring the proper functioning of customer systems. You will handle a wide range of tasks, including installing, configuring, and maintaining alarm systems and radio communication systems. You will also conduct performance testing, provide on-site and remote customer support, and assist with both national and international clients.

MAIN DUTIES & RESPONSIBILITIES:

Technical Support Desk

  • Telephonic and email support for company products and various alarm panels.
  • Custodian of the 24hr support line and the Technical Support Mailbox.
  • Provide support nationally and internationally, including control room design related to company products.
  • Provide internal technical support to departments as needed.

Radio Frequency (RF) System Installation & Maintenance

  • Installing and testing antenna systems, including towers and antennas, to ensure optimal signal transmission.
  • Configuring and maintaining radio equipment, such as base stations, mobile units, and microwave systems.
  • Conducting regular maintenance and inspections of radio communication systems to ensure they are in proper working order.
  • Diagnosing and repairing problems with radio communication systems, including fixing faults in wiring, circuit boards, and other electrical components.
  • Documenting system configurations and maintenance activities and keeping accurate records of equipment inventory.
  • Interacting with clients and stakeholders and providing technical support as needed.
  • Knowledge of how to provide excellent customer service, including understanding customer needs, providing support, and resolving problems

Network Maintenance

  • Field repairs and upgrades of network and communication equipment
  • Set up and test new base and repeater equipment

Equipment & Product Testing

  • Testing products and assisting with development product testing
  • Fault finding down to component level
  • Creation of manuals and documentation

Technical Reporting

  • Compile technical reports, including network activity, GPRS downtime, and radio activity reports

Sales Support

  • Assist sales with technical queries and participate in sales meetings
  • Support customer contracts and maintenance goals

Field Support

  • Provide on-site support during working hours and after-hours standby duty for VHF and GPRS customers, according to business requirements

Training

  • Conduct training sessions for customers on company products as required

EDUCATIONAL REQUIREMENTS:

  • Matric
  • Degree or completed coursework in Engineering or Electronics or relevant technical qualification certificate

EXPERIENCE AND SKILLS REQUIRED:

  • Understanding of RF & Cellular communication
  • Knowledge of networks and network infrastructure
  • Knowledge of alarm communication technology in the security industry
  • Knowledge of the operations within the security industry
  • Sales capabilities to upsell the company product range
  • Thorough understanding of electronics principles and design
  • Proficient in Microsoft Office Suite or related software
  • Detail oriented and organized
  • Excellent problem-solving ability
  • Excellent verbal and written communication skills
  • Ability to read and understand electronic circuits
POPIA

By Submitting your CV, you confirm that:

  1. We may retain your personal information in our database for future matching.
  2. We may contact you when suitable opportunities arise.
  3. The information you have provided to us is true, correct and up to date.

We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.