Housekeeping Supervisor

2 weeks ago


Cape Town, South Africa HotelJobs.co.za Full time

**VACANCY: ACTING HOUSEKEEPING SUPERVISOR **Ref No: KBH 2024/05

POSITION**:FLOOR SUPERVISOR HSK**

DEPARTMENT**: ROOMS DIVISION**

REPORTS TO**: HOUSEKEEPING MANAGER/MANAGERESS /GENERAL MANAGER**

RESPONSIBLE FOR**: ALL HOUSEKEEPING EMPLOYEES**

CLOSING DATE**:15th of June 2024**

**Function**:
We are looking for a Floor Supervisor will be responsible for maintain guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards**.** You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities. You are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities.

**Main Duties and Responsibilities**:

- responsible for smooth operation of the floor assigned.
- Responsible for the performance of floor boys.
- Supervise Room Attendants
- Organizes and facilitates the room making process.
- Daily allocation of rooms and deep cleaning tasks to team members.
- Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor.
- Checks the occupied and departure rooms, giving special attention to guest needs.
- Ensures that the entire operation is performed as per the laid down standards.
- To organize immediately the guest needs under intimation to EHK/Housekeeping Manager.
- Manage guest requests, including VIP amenities and communicating them to the relevant team members
- Routine inspection of guest bedrooms to ensure they meet standards.
- Aware of all room categories and amenities.
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Carry out lost and found procedures.
- Report maintenance issues to Maintenance/Engineering Department.
- Assist Housekeeping Manager with training requirements.
- Represent the needs of the team to others in the hotel.
- Comply with hotel security, fire regulations and all health and safety legislation.
- Assist other departments wherever necessary and maintain good working relationships.
- To assist in ensuring the strict control of room keys and section keys.
- To respect schedules, terms and deadlines as agreed with by Management.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.

**Prerequisites**:

- Must have good understanding of the English language.
- Competence with computer software (i.e. Excel, Word, etc)
- Experience in the Hospitality Industry will be advantageous.
- Floor Supervisory experience in Housekeeping is required.
- Must be willing to work flexible hours, weekends and public holidays.

Yours Sincerely,

**YOLANDE PELTERET**

**HUMAN RESOURCES & PAYROLL ADMINISTRATOR



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