Field Service IT Specialist

1 month ago


Sandton, South Africa Affinity Services Full time
Field Service IT Technician

Affinity Services is seeking a skilled and enthusiastic Field Service IT Technician to join our team. As the face of our technology support, you will travel to various client locations to provide hands-on assistance and solutions.

Key Responsibilities
  • Install, troubleshoot, and repair IT systems and equipment at client locations.
  • Provide on-site support for hardware and software issues, ensuring minimal disruption to client operations.
  • Educate users on new technologies and best practices, enhancing their overall experience.
  • Collaborate with the internal IT team to escalate and resolve complex issues effectively.
  • Maintain accurate documentation of service calls, resolutions, and equipment inventory.
  • Stay updated on the latest technology trends and tools to provide top-notch service.
  • Build strong relationships with clients based on trust, reliability, and outstanding service.
Requirements
  • Proven experience in IT support or a related field, ideally in a field service capacity.
  • Strong troubleshooting skills with knowledge of hardware, software, and networking technologies.
  • Excellent customer service skills and a friendly, approachable demeanor.
  • Ability to work independently while managing time efficiently.
  • Familiarity with ticketing systems and documentation practices.
  • Valid driver's license and willingness to travel to client locations.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
What We Offer
  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Training & Development
  • Performance Bonus


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