Field Service IT Specialist
1 month ago
Affinity Services is seeking a skilled and enthusiastic Field Service IT Technician to join our team. As the face of our technology support, you will travel to various client locations to provide hands-on assistance and solutions.
Key Responsibilities- Install, troubleshoot, and repair IT systems and equipment at client locations.
- Provide on-site support for hardware and software issues, ensuring minimal disruption to client operations.
- Educate users on new technologies and best practices, enhancing their overall experience.
- Collaborate with the internal IT team to escalate and resolve complex issues effectively.
- Maintain accurate documentation of service calls, resolutions, and equipment inventory.
- Stay updated on the latest technology trends and tools to provide top-notch service.
- Build strong relationships with clients based on trust, reliability, and outstanding service.
- Proven experience in IT support or a related field, ideally in a field service capacity.
- Strong troubleshooting skills with knowledge of hardware, software, and networking technologies.
- Excellent customer service skills and a friendly, approachable demeanor.
- Ability to work independently while managing time efficiently.
- Familiarity with ticketing systems and documentation practices.
- Valid driver's license and willingness to travel to client locations.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
- Performance Bonus
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