Administrator : Complaints Resolution

PURPOSE OF ROLE· The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.· The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.· Engage and...

**_ Areas of Responsibilities_** **Timeous Reponses to Queries**: - Identify the source of the complaint by identifying all parties to a complaint, and direct that the relevant information be sought from all parties. - Accurate query response within the stipulated timelines. - Have good problem solving capabilities. **Record Keeping/Filing**: -...

SALT EB is seeking to appoint a candidate who is results-driven, passionate about service delivery and thrives under pressure to lead, manage and control the activities of the administrator’s complaints and queries resolution unit within the Legal Risk & Compliance Department.RESPONSIBILITIESOversee and manage the administrators’ complaints and queries...

PURPOSE OF ROLEThe ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.The ability to analyze data and extract trends to ensure improvement of processes and or customer satisfaction. This could be in the form of innovative ideas as well as the task of compiling reports.Engage and list to...

**Requisition Details & Talent Acquisition Contact** - REQ: 131826- Talent Acquisition Consultant: Lerato Sithole- Location: 135 Rivonia Road, Nedbank Head Office, Sandown.- Posting End Date: 27 February 2024- Cluster: Wealth Insurance**Job Family** - Sales and Services **Career Stream** - Client Service **Leadership Pipeline** - Manage Self:...

**Requirements**: - Ability to interpret legal documents such as complaints affidavits, general court pleadings such as warrants, summons and returns of service. - We would look at a paralegal certificate and/or LLB graduate. **Responsibilities**: - Attending to all day-to-day complaints’ enquiries from sheriffs and the public - Receiving, screening,...

**Job Classification** - **REQ: 128400 - Refilwe Falatsi**: - **Closing Date: 14 September 2023**: - **Division: Nedbank Insurance | Client Experience - Complaints Team**: - **Employment Equity Statement: Preference will be given to underrepresented groups.** - Job Family- Sales and Services - Career Stream- Client Service - Leadership Pipeline- Manage...

Job Description Dear Future, Ombudsman Complaints Manager Are you someone who can: - Manage team members within the context of defined processes, set required performance parameters and act as technical coach where required. - End-to end analysis and investigation of Regulatory complaints. - Root cause and trend analysis, and suggestions on improvement...

**Job Advert Summary**: Spur Corporation is a growing multi-brand restaurant franchisor, headquartered in Cape Town. The group currently has seven brands, namely, Spur Steak Ranches, Panarottis Pizza Pasta, John Dory’s Fish Grill Sushi, RocoMamas, The Hussar Grill, Casa Bella and Nikos Coalgrill Greek. In order to retain an exceptional talent pool, the...

**Job Advert Summary**: This role is responsible to provide support to the PPS Foundation team on day-to-day deliverables and assist with variety of administrative duties, planning tasks and maintain stakeholder relationships. **Minimum Requirements**: **Education**: - Matric - Relevant tertiary qualification/BDegree **Experience**: - 6 months to 12...

**Purpose of role**: - Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to...

We’re on the lookout for an experienced a **Customer Service Consultant** to deal with customer queries and complaints, record all data relating to the queries and ensure effective feedback to the customer from the respective client and stakeholders. **As a Customer Service Consultant you will be responsible for**: - Customer handling - Provide feedback...

-Qualifications and experience - Matric or Senior Certificate (Grade 12) - National Diploma or Degree in Management Assistant or related (NQF 7) - Honours Degree would be an added advantage. - At least 3-5 years of related work experience - Working in an educational institution an added advantage - Good Verbal and Written Communication Skills - Excellent...

Purpose of the roleThe Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Centre, Claims team,...

**Job Summary** Provide specialist Financial advise and support for day-to-day work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs). Administration: Effectively fulfil all required administrative duties, including tracking and reporting | Customer Experience: To provide service excellence and achieve customer...

**Resposibilities** General administration Office duties Filing **Requirements**: Matric 2 years administration experience Work well under pressure and commit to deadlines Have excellent people skills and intuitive to customer's business needs Calmly deal with customer complaints and issues The ability to work independently and within a...

Purpose of role:Perform quality assurance based on the specialized requirements of the role. The incumbent should be able to ensure strong stake holder management ito Communication i.e. feedback to clients, managing clients, responding to clients, attend to queries timeously. Furthermore,engage in a professional manner whether it be verbal or face to face...

Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

OVERVIEWThe Contributions Administrator is responsible for the accurate and timeous processing of contributions within the agreed service level between SALT EB and the Fund and meeting production standards. The duties include requesting information, responding to enquiries and providing assistance to Client Services, the Call Center, Claims team, employers...

**Overall Purpose of the Job** Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Responsible for the day-to-day activities of a centralized platform to enable the Company’s retail customers to have a single point of entry for...